*Professional Summary:
Results-driven and versatile professional with expertise in business development, virtual assistance, and ICT development. Proven track record of delivering exceptional customer support and driving business growth through innovative solutions.
Key Skills:
Business Development:
Strategic planning and market analysis
Lead generation and conversion
Partnership development and management
Business process optimization
Virtual Assistance:
Administrative support and coordination
Email and calendar management
Data entry and record-keeping
Virtual event planning
Google Workspace:
Gmail, Google Drive, Google Docs, Google Sheets, Google Slides
Google Calendar and scheduling
Google Workspace administration
ICT Development:
Software implementation and integration
Network administration
Customer Support:
Customer service and relations
Issue resolution and troubleshooting
Feedback collection and analysis
Support process optimization
Technical Proficiency:
Google Workspace (G Suite)
Microsoft Office Suite
CRM software
Project management tools (e.g., Asana, Trello)
IT service management tools
Soft Skills:
Excellent communication and interpersonal skills
Strong problem-solving and analytical abilities
Time management and organization
Adaptability and flexibility