Bright Augustine

BRIGHT AUGUSTINE |Ogudu, Lagos, Nigeria |--| LinkedIn | PROFILE SUMMARY Resourceful and solution-oriented customer support specialist with over 4 years of experience in building and sustaining lasting relationships with clients, Proficient in addressing customer concerns, providing tailored solutions, and ensuring a high level of service satisfaction. Strong communication, problem-solving, and interpersonal skills, with a proven track record of contributing to business growth by improving retention and promoting brand and customer advocacy. Adept at social media management, from content creation to campaign execution, helping to enhance brand visibility. Known for delivering exceptional service that supports both customer success and organizational objectives. EDUCATION HND. Mass Communication ND. Mass Communication – – Federal Polytechnic, Bida - Niger March 2020 Federal Polytechnic, Nassarawa - Nasarawa WORK EXPERIENCE ●​ Customer Support Specialist (CSS) ●​ Teleperformance Nigeria, VI, Lagos. October 2016 April 2023- Present ●​ Responded promptly and professionally to customer queries through various channels; phone, email, and live chat channels. Resolved customer complaints, and technical issues swiftly, focusing on customer satisfaction. ●​ Maintained a detailed record of customer interactions, including complaints, inquiries, and resolutions, using CRM tools to enhance customer retention. ●​ Provided in-depth and accurate information about our company’s products and services. ●​ Contributed to the company’s growth by effectively marketing products and identifying opportunities for upselling, thereby driving an increase in sales and enhancing overall business success. ●​ Assisted in social media management, creating content, scheduling posts, and analyzing performance metrics. ●​ Social Media Manager/ CSS ●​ Progital Agency, Lagos. June 2022– April 2023 ●​ Managed and scheduled all content across all social media platforms. ●​ Contributing to the team’s content creation efforts in regular planning meetings, brainstorms, and pre-production meetings by bringing ideas and solutions. ●​ Researched, wrote, and edited content across all social media platforms. ●​ Increased engagement across social platforms. ●​ Implemented new strategies that profited online revenue. ●​ Customer Support Specialist (CSS) Zidora Travels and Tour - Ikeja, Lagos. April 2020 – May 2022 ●​ Coordinated and managed all aspects of corporate travel, including flight bookings, hotel reservations, and transportation arrangements. ●​ Provided 24/7 support for travelers in case of delays, cancellations, or other issues, ensuring quick resolutions and minimizing disruptions. ●​ Provided regular reports on travel spending, trends, and cost-saving opportunities for senior management. ●​ Handled customer complaints, provided appropriate solutions and alternatives within the time limits, and followed up to ensure resolution. CORE COMPETENCIES Customer Support Administrative support Social Media & Content Creation Travel Planning Upselling and Cross-selling Client Relationship Management. SKILLS Communication Adaptability REFERENCE Available upon request. Customer Service Time management Multitasking Attention Detail to