Brigette Sibayan

Brigette Sibayan Date of Birth: January 15,1995 Place of Birth: Tacloban City Professional Objective: “I want to succeed in a challenging environment, building the success of the company while I experience advancement opportunities.” Educational Attainment: College: Bachelor of Science in Tourism, Hotel, Restaurant and Management (2010 – 2013) Leyte Normal University – Tacloban City Skills and Qualifications: Has skill in using Microsoft Office Products (Word, Excel, PowerPoint, Outlook and OneNote) in either PC or Mac. Expert in Google docs. Knowledge with Excel formulas and pivot. Data mining and analysis Able to work with sales account Basic knowledge in Shopify Keen data entry Honest, Dependable, Dedicated, Disciplined, Organize, Supportive, a Team Player, Friendly, Time Managed, Curious. Focused on being Productive. Very willing to help in most scenarios. Eager to learn, understanding, patient, self-motivated and professional . Flexible, willing to take more responsibility as needed and devote time necessary to complete deadlines. Have the ability to multitask and work under pressure. Professional Experience: CONVERGYS PHILIPPINES SERVICES CORP. (January 29, 2014 - May 29, 2017) Technical Support Representative Handle and Resolve general troubleshooting issues for Office applications for Mac and Windows over the phone Familiar with the Windows and Mac Interface Trained for Xbox in Accounts and billing department Offer sales with products and services Skyes Asia Inc. (June 13, 2017 - Present) Technical Support Representative SME Team Leader Working with clients directly related to process product and policy. Handled 30 support for different products (Line of business) Attending client facing business reviews discussing site scores Delivering daily data analysis with daily scores Additional Experience: Promoted as a S ​ ubject Matter Expert​, to support a team. Guiding for troubleshooting and support process. Scrub the cases of my teammates for the Team’s Performance Has led teach-backs for Teams regarding Misses and Improvements for Team Performance Appointed to assist Floor Control in checking Service Level, Queue and handle time of agents. Passed Quality Certification and attending weekly quality calibration. Handled 10+ training classes Took training “Shopify for Character Reference for Brigette Sibayan Ralph Seguerra Relationship of Applicant: Supervisor, Team Leader Position and Company: Team Leader, Convergys Philippines Services Corp. Kay Antonette Presnillo Relationship of Application: Former Supervisor and Team Leader Position and Company: Team Manager, UnitedHealth Group – Health Benefits and Services Joel Pio Relationship of Applicant: Supervisor, Team Leader Position and Company: Team Leader, Sykes Asia Inc