Bridgett M Kent Lewis

 BRIDGETT KENT-LEWIS IT Project Manager U.S. Army Military Veteran Spouse CONTACT - - www.linkedin.com/in/bridgett-kent-lewis-cspo-csm-cpopm-07a58429 Newark, DE CERTIFICATIONS & PROFESSIONAL DEVELOPMENT Certified Scrum Product Owner (CPSO) Scrum Alliance (2024) Project+ Certification CompTIA (2024) Certified SAFe 6.0 Agilist Scaled Agile (2024) Certified SAFe 6 Product Owner/Product Manager Scaled Agile (2024) Certified Scrum Master (CSM) Scrum Alliance (2023) Google Project Management Certificate Coursera (2022) Business Value-Oriented Certified Scrum Master (BVOSM) The Business Value-Oriented Principles- BVOP (2021) profile Accomplished Project Management Specialist with over 15 years of diverse experience in managing IT projects, project coordination, and driving strategic initiatives. Expertly translate customer requirements into viable technical solutions, ensuring project feasibility and safety, which helps maximize value. Recognized for developing effective plans and leading cross-functional teams to achieve successful outcomes. Possesses strong skills in stakeholder and document management, Agile methodologies, and business operations. Offers a disciplined, innovative approach to project execution, combined with a commitment to excellence and a positive attitude towards meeting team goals. WORK EXPERIENCE Project Manager Design Laboratory Inc. (Microsoft) March 2024 – June 2024 Led Cookie Compliance project meetings, assessing Microsoft’s data practices for GDPR and CCPA compliance, and implemented tracking mechanisms for data governance. Developed documentation and streamlined stakeholder engagement to ensure effective communication throughout the project lifecycle. Spearheaded Steering Meeting updates and guided cross-functional teams for streamlined project execution and regulatory adherence. Managed distribution of project activity and actions for the Guide Implementation Team ensuring efficient task delegation and completion. Collected and conducted analysis on UAT test results and provided summary for the Privacy Desk project ensuring adherence to project governance and compliance standards. Project Manager GovCIO LLC. (Department of Veterans Affairs (VA) Jun 2023 – March 2024 Managed four IT projects impacting over 15,000 users, overseeing all phases from initiation to completion while ensuring adherence to best practices in stakeholder and change management. Executed the collection of requirements and user stories through Agile Sprints. Created and managed technical and general presentation documentation. Oversaw SharePoint project documentation and assessed complex strategies to align with OIT goals, focusing on maintaining, enhancing, and developing systems supporting VA service delivery. Orchestrated data collection and formulation of reports and metrics. Facilitated discovery and defined accurate project scopes, collaborating with the project team to create timelines. Improved project delivery and risk management by implementing a Jira-based reporting system. Custom dashboards highlighted project performance against deadlines, enabling proactive intervention on at-risk projects. Workflow optimization within Jira reduced ticket resolution time by 29%, improving team efficiency and overall project success TECHNICAL PROFICIENCIES Project Management Tools: Confluence, Planview, SharePoint, Jira, Kanban, ServiceNow, and Asana Information Technology (IT) Coordination: Stakeholder Engagement, Scrum, Project Initiation, Business Requirements, Intake Analysis Data Analysis Software: Excel Data Visualization: Power BI, Visio, PowerPoint, Word, Publisher, Adobe Professional, Microsoft Office Suite Communication Platforms: Microsoft Teams. Microsoft Outlook, Intranet Signature Competencies & Interpersonal Skills Project Management Communication/Active Listener Strategic Planning Process Improvement Customer Engagement & Satisfaction Document Management Time Management Compliance & Risk Management Problem-Solving Data Analysis & Reporting Relationship & Team Building Resource Allocation Organizational & Presentation Skills Requirements Gathering Critical Thinking Stakeholder Engagement Project & Prioritization Coordination Agile Methodologies BRIDGETT KENT-LEWIS IT Project Manager Project Manager TEKsystems (Charles Schwab) November 2022 – Nov 2023 Created and updated wikis and pages, migrating data and files to ensure information accessibility Managed the SharePoint external site, updating content and producing templates for communications to improve information flow. and created documentation for technical and general presentations Facilitated document storage control and archive processes. Utilized Adobe Creative Cloud and Canva to design and manage the monthly CTET Newsletter for information sharing. Implemented the Awards and Recognition program using automated nomination forms in PowerApps, to boost team morale. Sustained organizational effectiveness by adopting strategic plans and ensuring compliance with project governance principles. Administered Confluence site governance and provided support for special projects within the CTET division. Business Analyst/Account Lead Professional Solutions Delivered LLC (VA) Oct 2022 – Jun 2023 Conducted audits and portfolio analysis for the Health Account Group, providing insights to enhance IT program relevance and service delivery for Veterans. Utilized data analytic tools such as Excel and Power BI to gather, review, and analyze business and industry data, including KPIs and financial reports. Conducted analysis for Capital Planning and Investment Control (CPIC) and Portfolio Assessment focusing on OIT budgeted IT investments to support sustained, enhanced, and developed systems for Health Account Project initiatives. Analyzed the Education Veteran Readiness and Employment program's IT infrastructure to identify and address inefficiencies, resulting in a 25% reduction in claims backlog and improved service delivery to veterans. This involved maintaining real-time project dashboards and data analysis of acquisitions, multi-year programming, and system sustainment. Business Consultant/Associate Project Manager Mitchell Martin (Subaru) Sep 2021 – Sep 2022 Project Manager for three small projects overseeing all phases and software releases for nationwide retailer site launches. Facilitated scrum meetings and daily stand-ups to provide direction, ensuring successful service delivery. Utilized Smartsheet to streamline project release coordination for the Subaru Solterra launch, employing Kanban boards to manage workflows and action items. Created dashboards providing real-time project status updates, including scope validation, deadline tracking, and milestone progress, used in project status meetings. Generated reports and meeting notes, serving as project artifacts. Enhanced team communication and collaboration, resulting in a 35% improvement in the timely completion of at-risk tasks Conducted contract reviews and performed business analysis, evaluated and reported on project progress, budgets, and resource usage. Acted as a Support Analyst Consultant for IT, Legal, business, and third-party partners. Created Standard Operating Procedures (SOPs) and training guides for Model Load processes. Utilized Service Now for demand management status updates and report generation. Led the implementation of vendor invoice tracking and reconciliation. Assisted in the development and creation of written agreement/contract specifications. Conducted Service Level Agreement (SLA) activities to define service level targets for S.com.