IKHANOBA U BRIDGET
Tel: -
Email:-Delta State, Nigeria
PROFESSIONAL SUMMARY
A highly skilled and experienced sales representative with expertise in customer service and administrative
skills. With over 5 years of experience, with a proven track record of providing exceptional support, ensuring
projects are completed on time and with great precision, and bringing innovative measures that enhance ontime delivery. Experienced in managing and resolving conflicts in a constructive manner, motivating teams
towards common goals, and identifying issues and developing solutions that support business objectives. I
have good working knowledge of customer relationship management tools, project management tools, and
workspace management tools.
SKILLS
• Customer service Specialist
• Multi-tasking
• Administrative Skills
• Time Management
• Appointment Scheduling• Empathy
• Communication Skills
• Team Collaboration
• Problem-Solving
• Excellent Interpersonal Skills
• Attention to Detail
• Creative and Result Oriented
PROFESSIONAL EXPERIENCE
Sales Representative - Cellatheartist, Atlanta, USA
May 2024 - Present
Handling customer inquiries, complaints, and providing timely and professional responses.
Collaborating with other team members to ensure customer satisfaction and meeting sales targets.
Maintaining accurate customer records and documented interactions in the CRM system.
Proactively identifying and resolving potential service issues before they impact customer
experience
Administrative Assistant - Wisma Engineering Limited, Delta State
Dec 2022 - may 2024
Scheduling appointments, meetings, and coordinating events for executives or team members,
realizing a 12% performance improvement.
Inputting and maintaining accurate records, databases, and other information.
Proactively identifying and resolving potential service issues before they impact customer
experience., contributing to a 15% reduction in system failures.
Food and Beverage Supervisor - Rema Fast Food, Benin City, Edo State
July 2021- June 2022
Supervising and coordinating the work of restaurant, catering staffs, including servers, and kitchen
personnel.
• Ensuring a high level of customer satisfaction by monitoring the quality of service and addressing
customer concerns or feedback.
Implementing cost control measures to manage expenses related to food, beverages, and labor
while maximizing profitability.
Collaborating with chefs and management to develop and update menus, considering market trends
and customer preferences.
Nursery School Teacher - Ann Model School, Delta State
Sep 2015 - July 2017
Creating a positive and engaging classroom environment that encourages curiosity, creativity, and
social interaction.•
Observing and assessing individual children's progress, identifying strengths and areas for
improvement in various developmental domains
Maintaining open and regular communication with parents or guardians to provide updates on their
child's progress, share insights, and address any concerns.
EDUCATION
Higher National Diploma – Business Administration
and Management
2021
National Diploma – Business Administration
and management
2015
CERTIFICATION
Digital Witch IT Support - On demand Skills
Customer Success Management Fundamentals ( Linkedln)
Technical Support Fundaments (Coursera)
Virtual Asistant Boot Camp (DEXA)
Roteck Computer Training Institute – Certified Computer Operator
