Bridget Mullings

Bridget Mullings Danvers Pen, Morant Bay P.O., St. Thomas -/--ABOUT ME Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Resultsoriented appointment setter with over two years of experience in a B2C environment. Proven ability to identify and qualify leads through effective questioning, and trust building. SKILLS & PROFICIENCIES Cold Calling Communication Appointment Setting Outstanding listening skills and attention to detail. Proficient in using CRM software CERTIFICATION Customer Service Certificate - (NVQ-J) Level II HEART Academy: 2018 to 2019 Learned how to provide excellent customer service that meets or exceeds customer expectations. Developed problem-solving skills in dealing with challenging customers, and how to retain customers. Computer Technology (Digitization) Certificate Caribbean Maritime University: 2019 to 2020 Gained the methods and skills needed to support an understanding of Information and Knowledge Management with a focus on semantic web and web 2.0 technologies as well as semantic web services. WORK HISTORY Appointment Setter | Remote Nova Solar March 2020 to July 2022 Acted as the first point of contact via phone with prospective clients. Set up appointments with potential customers over the phone, and discuss solar panel installation and financing options. Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity. Online ESL Teacher (TEFL certified) Preply February 2020 to October 2022 Effectively communicate with students, notwithstanding language barriers that may exist. Setting up online classrooms. Assessing whether students have mastered the content of the lesson. Refinance Agent Omex Financial 2023 Communicated with customers to understand their loan type and the different options and benefit the loan carries. EDUCATIONAL BACKGROUND Stony Hill Heart Academy - Stony Hill Early Childhood Education - Level II National Vocational Qualification of Jamaica (NVQJ) 2009 Paul Bogle Heart Academy - Morant Bay Computer Repairs Certification - Level III 2020