Bridget Itua Osunde

BRIDGET ITUA OSUNDE| ADMINISTRATIVE VIRTUAL ASSISTANT Abuja, Nigeria |-| Linkedin URL /Portfolio PROFESSIONAL SUMMARY Detail-oriented and highly organized Administrative Virtual Assistant with over 2 years of experience providing comprehensive administrative support to executives, teams, and businesses across various industries. With a keen eye for detail and a goal to drive business growth, my expertise includes managing schedules, handling client communications, performing data entry, and optimizing office operations to enhance efficiency. Skilled at multitasking in fast-paced environments, with a proven ability to proactively solve problems and deliver exceptional results while maintaining confidentiality and professionalism. CORE COMPETENCIES ● Data Entry ● Project Management ● File Management ● Inbox management ● Internet Research ● Calendar Management ● Expense Management ● Travel Management ● Customer Service Support ● Virtual Assistance ● Travel Coordination PROFESSIONAL EXPERIENCE Administrative Assistant​ ​ ​ ​ ​ ​ ​ ​ August 2024 - Present Print Studio_Myessentials​ ​ ​ ​ ​ ​ ​ ​ Remote​ ​ ❖​ Providing high-level executive support, introducing inbox management, calendar management, and preparing presentations ❖​ Assisting in organizing and promoting online events and sales campaigns. ❖​ Regularly performing quality audits on 100% of incoming products and processes, identifying and resolving discrepancies to maintain a 98% accuracy rate in compliance with industry standards. ❖​ Providing basic bookkeeping and invoicing services. ❖​ Analyzing quality data and generating regular reports, resulting in a significant reduction in defects over six months by implementing corrective actions based on identified trends ❖​ Implementing a feedback collection system to improve customer support processes ❖​ Collaborating with teams to develop and implement process improvement initiatives, successfully decreasing production errors by a large margin and enhancing overall efficiency. ❖​ Enhancing executive productivity by improving inbox management processes and reducing inbox clutter ❖​ Handling returns and exchanges, ensuring a smooth and customer-friendly process. ❖​ Developing training materials and conducting virtual training sessions for team members, improving understanding of quality standards and processes, leading to an increase in team performance metrics. ❖​ Managing the online chat support system and addressing customer inquiries in real time. ❖​ Coordinating with the shipping department to track and update customers on their order status. ❖​ Collaborating with the marketing team to create engaging social media content. Administrative Assistant​ Breehairgasm ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ Jan 2022 - July 2024 Remote ❖​ Provided virtual reception services, including call screening and message-taking. ❖​ Managed and organized the client’s calendar, scheduling appointments, meetings, and reminders. ❖​ Collaborated with cross-functional teams, including the product team, to identify recurring issues and develop proactive solutions, resulting in a 20% decrease in customer complaints over six months. ❖​ Performed data entry tasks and maintained spreadsheets. ❖​ Provided personal service support and answered phone, email, or chat queries. ❖​ Handled email correspondence, including filtering, responding, and forwarding messages. ❖​ Prepared and edited documents, reports, and presentations. ❖​ Managed a high volume of customer inquiries through various channels, resolving 95% of issues on the first contact, which contributed to an increase in overall customer satisfaction scores. ❖​ Managed travel arrangements, including booking flights, hotels, and transportation. ❖​ Provided basic bookkeeping and invoicing services. ❖​ Created and managed to-do lists for the client. ❖​ Mentored new team members on best practices for customer service and conflict resolution, enhancing team efficiency and contributing to an impressive improvement in average response time. Skills ●​ ●​ ●​ ●​ ●​ ●​ Attention to Detail Data Analysis Problem-Solving Process Improvement Communication Training and Development Customer Support Skills ●​ ●​ ●​ ●​ ●​ ●​ ●​ Customer Service Orientation Conflict Resolution Communication Empathy Time Management Technical Proficiency Team Collaboration Education/ Certification Madonna University, Elele BSc - Microbiology ALX Africa Virtual Assistant Certification Tools Google Workspace Calendly Zoom Microsoft Office Canva Trello Slack