Bridget Anyango Oluoch

Bridget Oluoch linkedin.com/in/bridget-oluoch • - •-Nairobi, Kenya SUMMARY Certified Salesforce Administrator with expertise in CRM management, data migration, and user support. Experienced in Salesforce implementations, report customization, and sales process optimization. Passionate about driving business growth and improving customer experiences through scalable solutions. WORK EXPERIENCE Salesforce Project Assistant, BusinessCom Consulting Services Feb 2025 - Present Collected and documented detailed business requirements from clients to support Salesforce project development. Imported and quality-checked 1,000+ customer records into Salesforce using Data Loader, maintaining high data integrity. Acted as a communication bridge between clients and technical teams, reducing project clarification time by 25%. Salesforce Administrator Intern, BusinessCom Consulting Services Aug 2024 - Oct 2024 Supported the implementation and optimization of Salesforce org, contributing to a 30% increase in workflow efficiency and a 40% reduction in manual data entry through automation and reporting. Created and customized 10+ reports and 5+ dashboards for business units, improving decision-making processes by 20%. Salesforce Sales Cloud Assistant, BusinessCom Consulting Services Feb 2023 - Jan 2025 Collaborated with Salesforce Admins and developers to troubleshoot issues and recommend process improvements. Conducted system testing and gathered user feedback to identify improvement areas for Salesforce Sales Cloud. EDUCATION Salesforce AI + Data Cloud The Blackforce, Inc April 2025 - Present Bachelor of Science in Computer Science South Eastern Kenya University Aug 2018 - Oct 2022 Salesforce Administrator Certification Trailhead by Salesforce Jan 2024 - Jun 2024 ADDITIONAL INFORMATION Technical Skills: Salesforce Implementation, CRM Problem Solving, Reports and Dashboards, User Management and Permissions, Project Management Certifications: Certified Salesforce Administrator