BRIDGET F. AGAH
Phone: -, - | ✉ Email:-LinkedIn: linkedin.com/in/bridget-agah-54ba46184 |
Location: Abuja, Nigeria (Open to Remote Roles)
PROFESSIONAL SUMMARY
I am a Customer Service & Sales Specialist with 5+ years of experience in business development,
customer relationship management, and remote support. Adept at using Salesforce, Zendesk, HubSpot,
Vici, and Avaya, I have consistently exceeded sales targets and delivered excellent customer service. I am
passionate about building customer loyalty, resolving complex issues, and driving business growth.
Currently seeking remote opportunities in Customer Service, Sales, or Client Support.
CORE SKILLS & COMPETENCIES
✔ Customer Relationship Management (CRM)
✔ Sales & Negotiation Expertise
✔ Cold Calling & Lead Generation
✔ Problem Resolution & Conflict Management
✔ Data Management & Reporting
✔ Remote Work Adaptability & Self-Motivation
✔ Microsoft Office Suite (Excel, Word)
✔ Team Leadership & Coaching
PROFESSIONAL EXPERIENCE
Team Lead | Outsource Global Technologies Ltd, Abuja (Jan 2024 – Present)
Lead and supervise a team of customer service agents to ensure high performance and productivity.
Develop strategies to meet KPIs and sales targets, improving team efficiency.
Assist agents with complex customer issues and ensure high customer satisfaction.
Conduct training, coaching, and daily huddles to enhance agent skills and morale.
Customer Service Representative | Outsource Global Technologies Ltd, Abuja (2021 – Jan 2024)
Delivered exceptional customer service through phone, email, and chat support.
Maintained accurate customer records and handled escalated issues efficiently.
Managed communication with healthcare providers to obtain client records for TSS.
Customer Service Representative | Continental Corporate Logistics, Abuja (2020 – 2021)
Provided efficient customer support, resolving issues and inquiries via phone and email.
Updated and maintained accurate customer records in the CRM system.
Assisted clients with service-related concerns, ensuring high satisfaction.
Business Developer | Airtel NG, Ibadan (2019 – 2020)
Conducted market analysis to identify client needs and developed sales strategies.
Developed and managed customer loyalty programs to increase sales and retention.
Customer Service Representative | ISON BPO (Airtel NG), Ibadan (2017 – 2018)
Provided information on products and services, resolving customer complaints.
Processed orders, returns, and account updates in a timely manner.
EDUCATION
B.Sc. Mass Communication – Benue State University, Makurdi (2011 – 2015)
Diploma in Mass Communication – Benue State University, Makurdi (2005 – 2007)
CERTIFICATIONS & TRAINING
Customer Service Certification – ISON BPO International
IT & REMOTE WORK SKILLS
CRM & Customer Support Tools: Salesforce, Zendesk, HubSpot, Vici, Avaya
Productivity Tools: Microsoft Office Suite (Excel, Word), Google Workspace
Data Entry & Management
ADDITIONAL INFORMATION
Interests: Customer Service, Sales, Volunteering, Networking, Traveling
Languages: Fluent in English
