Brianna Capanna

BRIANNA DAWN CAPANNA 11090 Torch Cactus Dr Las Vegas, NV 89138 -- EDUCATION Argosy University Online Phoenix, AZ ❖ Master’s in Human Services (April 2017) Texas Christian University Fort Worth, TX ❖ ❖ Bachelor of Arts in Psychology (May 2014) Minor in Spanish (May 2014) EXPERIENCE Medical Scribe & Patient Experience Representative (Robin Healthcare) February 2020—Present in Austin, TX & Las Vegas, NV ⚫ The Robin Assistant streamlines documentation, coding, and other administrative tasks in the background of natural patient care Licensed Mortgage Loan Originator / CSS / Income Depart. (Amerisave Mortgage) September 2020–March 2021 Remote • • • • • Consult with borrowers, listen to their needs and help them evaluate Amerisave’s options Manage a pipeline of both purchase and refinance Use Amerisave’s state-of-the-art technology to qualify the borrower for one or more or our loan programs Establish an ongoing relationship by delivering best-in-class customer service Be knowledgeable about our loan programs and financing options Utilization Review Specialist & Care Manager (Strategic Behavioral Health) March 2018—February 2020 in Las Vegas, NV & Johnstown, CO ⚫ The Utilization Review Specialist is responsible for reviewing of assigned admissions, continued stays, utilization practices and discharge planning according to approved clinically valid criteria which meets the daily deadlines to obtain authorizations and complete other pertinent processes ⚫ Facilities clinical pertinence reviews on all patient admissions and continued stays, retrospective reviews, denial appeals, completion of certifications ⚫ Overall responsibility for inpatient UR for assigned patients ⚫ Interfaces with managed care organizations, external reviewers and other payors ⚫ Serves as a member of the multi-disciplinary team supporting the treatment program and assure the delivery of quality treatment to patients and their family members ⚫ Works independently and in collaboration with the UR Director, CFO and other members of the clinical and management staff ⚫ Self-directed and self-motivating, plans and conducts work with minimal direction, and reports the progress of work to the UR Director and CFO ⚫ Work with insurance companies as the Patient Advocate ⚫ Handling the discharge and continuation of care services for each Patient on the unit assigned Energy Consultant (ION Solar) January 2018—March 2018 in Fort Collins, CO ⚫ Speak with homeowners and gather information to see if he/she qualifies and are solar compatible; sales position BRIANNA DAWN CAPANNA 11090 Torch Cactus Dr Las Vegas, NV 89138 -- Substance Abuse / DUI / DV Intern (A New Perspective) October 2017—January 2018 in Fort Collins, CO ⚫ Checking clients in for his/her courses ⚫ Filing cabinets for all clientele paperwork ⚫ Creating intake files and paperwork for potential new clients ⚫ Setting up new potential clients for the intakes and courses required ⚫ Sitting in as an intern for the classes to work with clients and my supervisor Lyft Driver (Lyft) August 2017—September 2017 in Fort Collins, CO ⚫ Taking requests from Lyft Passengers and dropping off at their final destinations Substance Abuse Counselor & MS, BA, CADC-Intern (Center for Behavioral Health) July 2017—August 2017 in N. Las Vegas, NV ⚫ To help patients prepare and adjust to a drug free existence and offer assistance in problematic issues with counseling services ⚫ To assist patients in identifying, maximizing, and relating their strengths to appropriate social, educational, and occupational goals ⚫ Responsible to the Clinical Director for provision of services to assigned patients and adherence to schedules, established program policies and procedures, and applicable Federal regulations Correspondent Operations Production Specialist (Wells Fargo Bank) January 2016—July 2017 in Henderson, NV ⚫ Collect data, verify documents, and process loan applications in compliance with bank policies ⚫ Working closely with loan officers and obtain credit information, coordinate closings, calculate closing costs and disperse funds Case Management Coordinator, Rehab Aide, and Qualified Mental Health Associate (H.O.P.E. Counseling Services) April 2015—December 2015 in Las Vegas, NV ⚫ Diversion Court Aide and transportation to and from the facility for clients and referral and Intake paperwork with clients for initial assessments ⚫ PAR writing, 7 Day Letters, and filing and sorting client paperwork and assist the Clinical Director with provider paperwork and update client information ⚫ Provider for assigned clients to assist in the improvement of behavioral goals and treatments Resort Service Coordinator (Treasure Island Hotel and Resort) March 2015—July 2015 in Las Vegas, NV ⚫ Reservation preparation for rooms, shows, and dinner for potential customers BRIANNA DAWN CAPANNA 11090 Torch Cactus Dr Las Vegas, NV 89138 -- Independent Applied Behavior Analysis Tutor / Interventionist (Autism TX Assistance Program / CC School District) September 2014—January 2015 in Las Vegas, NV ⚫ Worked on client’s: behaviors, cognitive skills, communication, community support, participation, daily living skills, imitation, job training, learning to learn skills, parent training, data, desentization, educational support, fine motor skills, gross motor skills, peer facilitation, play skills, social skills Respite Care Provider and Basic Skills Trainer (Nevada Children’s Center) June 2014—January 2015 in Las Vegas, NV ⚫ Depression, expressing feelings, impulse control, attending to tasks, socialization, anger management, anxiety control, and communication skills Student and Technician Assistant (TCU Mary Couts Burnett Library) January 2011—May 2014 in Fort Worth, TX ⚫ Arrange and document frog pod reservations and supervise all computers, study pods, and lost items ⚫ Provide hospitality to incoming visitors, students, faculty, and staff ⚫ Rent out laptops, headsets, and frog pod equipment to students, faculty, and staff ⚫ Manage working order of printers, insert paper, toner cartilage, and drum cartilage SKILL ⚫ Creativity ⚫ Decision Making ⚫ Language Skills: English ⚫ Teamwork ⚫ Time Management ⚫ ⚫ Leadership ⚫ Ability to Work Under Pressure Conflict Resolution ⚫ ⚫ ⚫ Adaptability Organizational Skills ⚫ Self-Motivation ⚫ Communication Skills Computer Skills: Microsoft Excel, PowerPoint, and Word COMMUNITY INVOLVEMENT ⚫ TEXAS: TCU Leaps, Colby Halloween, Frog’s for the Cure, Psychology Lab Assistant, Alzheimer’s Association, Sigma Kappa Intramural Volleyball, Autism Speaks, Fort Worth Humane Society, Hangman’s House of Horrors, Intramural Softball for Foster Dorm, Spanish Reading Coach for Read2Win, and Group Facilitator at The Warm Place ⚫ NEVADA: The Lovaas Center for Autism therapy, Intramural Softball at Big League Dreams, Darling Tennis Center, Opportunity Village as a Volunteer Train Ride, Best Buddies International, Make-A-Wish Foundation