Brianda Yepes Casas

Brianda Yepes Casas Virtual Assistant - - About Me With over 5 years of experience in the BPO industry. I am a highly committed and reliable professional, known for my discipline and responsibility in every task I undertake. I adapt quickly to new challenges, learn fast, and excel in high-pressure environments while maintaining efficiency and accuracy. Job Experience Virtual Assistant 2021 - 2025 Lean Solutions Group Managed calendars, contacts, and travel arrangements, ensuring smooth and organized operations. Provided administrative support, including accounting assistance and social media management. Updated the company database with new customer information for accurate recordkeeping. Developed procedures to enhance efficiency in various areas, including filing and document organization. Improved document retention and retrieval processes, optimizing records and reports management. Customer Care Advisor 2019 - 2021 Teleperformance Delivered exceptional customer service, addressing inquiries and resolving issues efficiently. Assisted customers with product and service information, ensuring a seamless and positive experience. Handled high volumes of customer interactions while maintaining professionalism and accuracy. Identified customer needs and provided tailored solutions to enhance satisfaction and retention. Maintained detailed and accurate records of customer interactions and resolutions. Skills Communication Time Management Problem Solving Customer Service Social Media Management Attention to Detail Microsoft Office (Excel, Word, PowerPoint, Outlook) Google Workspace Project management tools (Trello, ClickUp, Notion) Mailshake, smartlead.ai, clay, mailchimp. Additional Courses Social Media Marketing Excel Intermediate Email Marketing