Brianca Provoid

(910)--8212 Frenchorn Lane Fayetteville, NC 28314 Brianca Provoid SKILLS • • • Account Management Database Management Financial Advisement • • • Risk Management Assessment Data Archiving Microsoft Office Proficiency • • • Data Analysis Project Management Knowledgeable of MultiPlatform Communication EXPERIENCE 03/2022 – Present Agent, PNC Bank/SITEL - Fayetteville, NC       Updated and maintained several databases with accurate client information and timely data entry Answered, screened, scheduled, and directed client calls while providing basic information to ensure their needs were met Utilized CRM software such as Salesforce to obtain and document customer interactions Handled 100+ customers per day offering detailed financial advice and polite service to ensure customer retention Maintained logs and documentation to detail key information regarding incoming and outgoing calls Complied with corporate and regulatory policies regarding information confidentiality and privacy to ensure no sensitive data was leaked or exposed 01/2009 – 01/2012 Administrative Assistant/Volunteer, 3rd BCT/82 Airborne Div - Fort Bragg, NC      Scheduling and coordinating the delivery of products to ensure they arrived in a timely and orderly fashion Write/screen letters, perform quality control and/or preparing products for assembly Production of Care Packages, labeling, taping, running packages, re-stocking the lines, and breaking down cartons Adhered to strict project deadlines, while in steady communication with leadership Monitored office supplies and replenished them as necessary EDUCATION Graduated 07/2018 Bachelors of Science, University of North Carolina at Greensboro- Greensboro NC    Graduated with Honors Recipient of Folds of Honor Scholarship Studied Research Methodology