Brian Rono

BRIAN RONO Nairobi, Kenya --Nationality: Kenyan Dynamic remote worker with a proven track record at Blossoms Brands, excelling in performance enhancement and customer satisfaction strategies. Skilled in operations management and web development, leveraging expertise in HTML5 and Microsoft SQL Server. Adept at fostering team compliance and driving sales through exceptional customer relationships. EDUCATION Bachelor of Business Information, Multimedia University of Kenya August 2021-May 2025 Introduction to Data Science, Cisco Skills (Online) Highschool -Bwake Boys Highschool- April Mean Grade: B Nairobi, Kenya Nairobi,Kenya EXPERIENCE November 2022- August 2024 Brixen Elite Ventures Professional Services Sales Assistant and Web developer intern Nairobi, Kenya • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients. • Increased sales by building strong customer relationships and providing excellent service. • Helped customers locate products and checked store system for merchandise at other sites. • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons. • Wrote custom HTML and JavaScript for existing websites. • Developed interactive prototypes using HTML, CSS, JavaScript, and jQuery for client presentations and feedback sessions. August 2024- January 2025 – Blossom Brands Nairobi, Kenya Operations Manager Sales Assistant – Part Time • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them. • Supervised operations staff and kept employees compliant with company policies and procedures. • Led hiring, onboarding and training of new hires to fulfill business requirements. • Developed and implemented strategies to maximize customer satisfaction. January 2024-May 2025 – BERON Autospares Ltd. Juja, Kenya Inventory Manager • Created and updated regular inventory reports and records. • Analyzed inventory data to identify and address stock discrepancies. • Maintained high levels of customer satisfaction through efficient handling of orders, prompt issue resolution, and effective communication channels with clients. OTHER INFORMATION Languages: English, Technical SkillsOperations management Front-end frameworks HTML5 expertise Front-end skills: HTML, CSS Programming languages: java, C#, .net, Python Web development projects Back-end and database skills Microsoft SQL server INTERESTS Community development; Technology and Innovation; Equity, Diversity, and Inclusion