BRIAN RIPALDA-I -
linkedin.com/in/brian-ripalda-54a21665/
SUMMARY
Has more than 6 years with combined Customer Service and Technical Support industry for international clients. Strong Exposure and background in multi-cultural Customer relationship marketing/selling and customer service orientation. Able to deep drive and identify issues for root cause analysis for troubleshooting. Has a background on some accounting procedures. Computer Skills include MS Word, Excel, PowerPoint, Outlook, and Internet/email.
EXPERIENCE_____________________________________________________________________________
DISH NETWORK
June 15, 2018 – Present
Technical Support Representative
Proactively asking permission to customer in navigating the equipment to show on how to fix the issue and conduct troubleshooting.
Provide information on customers inquiry about billing charges, disputes, process payment and refund if applicable.
Document troubleshooting process every call and submit a ticket for unknown issue to engineering department for investigation.
Upsell any available promotion and offer an equipment upgrade if applicable.
SKILLS__________________________________________________________________________________
Customer Service
Technical Support
Office Application
WordPress (Knowledge)
Graphic Design (Knowledge)
Social Media Management
Data Entry
Schedule Management
Bookkeeping and QuickBooks
HISTORY___________________________________________________________________________________
Customer Service Representative (RETENTION) – Alorica January 17, 2017 – May 31, 2018
Customer Service Representative (UPS) – Alorica August 2, 2014 – January 9, 2017
Customer Service Representative (FLIGHT TRACK) – Teleperformance December 3, 2013 – August 2, 2014
Accounting Assistant (Telecom) – Seder Group APD September 15, 2012 – September 20, 2013
Accounting Staff – Dranix Distributors Inc. February 9, 2009 – March 17, 2012
EDUCATION________________________________________________________________________________
Bachelor of Science in Commerce major in Management Accounting
Saint Paul School of Business and Law l 2004 - 2007
Bachelor of Science in Accountancy
Saint Paul School of Business and Law l 2002 – 2003 (Incomplete - 60 Units)
Bachelor of Science in Marketing
Eastern Visayas State University l 2003 – 2004 (Incomplete – 56 Units)
