Brian Omondi Otieno

Mr. Brian Otieno Strategy Consultant/ Data Analyst-- https://www.linkedin.com/in/brian-otieno-8a871718b Nairobi, Kenya 27th October 1997 Kenyan Male PROFILE I am a dynamic professional with a background in strategic management, sales, customer service, and data analytics. Currently pursuing my Master of Business Administration (MBA) at The Cooperative University of Kenya, I am passionate about leveraging data-driven insights to drive business growth and enhance customer experiences. With experience in sales, insurance, and customer service, I have developed strong communication, negotiation, and analytical skills that enable me to build lasting relationships and drive business success. Additionally, my expertise in data analytics allows me to make informed decisions that optimize operational efficiency and market positioning. EDUCATION Master of Business Administration, Cooperative University of Kenya January 2025 – present Nairobi, Kenya Bachelor of Science in Strategic Management, Moi University Completed my degree in bachelor of science in strategic management 2016 – 2020 Eldoret, Kenya Maranda High School Kenya Certificate of Higher Education 2012 – 2015 Bondo, Kenya WORK EXPERIENCE Maramoja Transport, Business Development Personnel Identified and pursued new business opportunities to expand Maramoja Transport’s market presence. Developed and maintained client relationships, leading to increased service adoption. 1/3 January 2024 – November 2024 Nairobi, Kenya Conducted market research and competitor analysis to refine marketing and sales strategies. Collaborated with the operations team to streamline customer onboarding and satisfaction. Example Project: Led a partnership initiative with corporate clients to enhance ride-hailing adoption for business travel Horizon Contact Centres, Customer Service Representative Handled customer inquiries, complaints, and service requests across multiple communication channels. 2020 – 2021 Nairobi, Kenya Provided timely resolutions, improving customer satisfaction and retention rates. Assisted in upselling and cross-selling services, contributing to revenue growth. Maintained accurate records of customer interactions in CRM systems. Example Project: Played a key role in implementing a feedback collection system that improved service response times. National Housing Corporation, Intern Assisted in administrative tasks, including document management and client correspondence. 2019 – 2019 Nairobi, Kenya Conducted research and compiled reports on housing projects and market trends. Supported the finance and administration departments with data entry and record-keeping. Example Project: Contributed to an internal audit project by organizing financial data for efficiency improvements SKILLS Time Management Discipline Team work Communication Skills Sales and Marketing Well versed in supporting all marketing related programs and cross selling Customer Service Skills Excellent at handling all types of clients and can relate with them by handling them professionally and ensuring their satisfaction with my service Business Management Acquired knowledge on how to understand the fundamental principles of a business as well as an ability to understand how a business operates and ensures it success Phone Etiquette Capable of Handling calls with professionalism wnd following procedures to ensure service delivery Flexibility ICT Competence Business Development Data Analytics LANGUAGES English Swahili 2/3 CERTIFICATES Business Decision Making with Cases Course Facilitated by Ivey Business School of Western University Canada in conjunction with Moi University Computer Applications Beam International College, Nairobi IBM DA0100 Introduction to Data Analytics PROJECTS Effects Of Logistics Optimization on Supply Chain Performance, With Reference to Logistics Firms 2020 – 2021 A research project submitted in partial fulfillment of the requirement for the award of a degree in bachelor of science in strategic management INTERESTS Computers and Technological Appliances, Content Creation, Team Building Activities, Networking REFERENCES Elleyfine Ongeri, National Housing Corporation-George Oila, Salaries and Renumerations Commission-Thomas Ofwa, National Housing Corporation- 3/3