Brian Nzuki Mbai

BRIAN NZUKI MBAI Nairobi Tel:- /- Email:-I.D Number- Profile Summary Driven and detail-oriented professional administrator with a strong sense of urgency seeking a new role in a fast-paced office, leveraging over five years’ experience in supporting management in busy office settings, taking thorough meeting minutes, handling confidential information, and assisting management with a variety of duties. Educated to degree level, with 3+ years’ experience in communications roles. Highly literate with strong attention to detail. EDUCATION QUALIFICATIONS The Kenya Institute of Management - Diploma in Business Administration - 2018 - 2020 Mbagathi View Academy- Attained: Kenya Certificate of Secondary Education (KCSE) Kariobangi South Primary 1998 – 2006 Attained: Kenya Certificate of Primary Education (KCPE) SUMMARY OF QUALIFICATIONS 1. 2. 3. 4. 5. 6. Over five years of work experience in Customer Care, typing and administrative duties respectively. Strong client relations and customer service skills with the ability to diffuse difficult situations. Observes confidentiality. Ability to perform a variety of standardized specialized tasks related to administration, Ability to perform work of confidential nature and handle a large volume of work. Proficient in general office duties including performing cleaning functions as required, including washing, sweeping, dusting, vacuum-cleaning, and polishing. 1 7. Thorough knowledge of record keeping, data entry and other computer systems. 8. Ability to work in a fast paced, multi-cultural environment. 9. Excellent communication and people skills 10. Good organizational skills Key Skills and Competencies  Empathetic Listener: A dedicated customer service professional with a strong ability to listen and understand customer needs. Skilled in providing empathetic support and resolving issues effectively. Known for maintaining a positive attitude and ensuring customer satisfaction in every interaction.  Problem-Solving Expert: Experienced customer service representative with a knack for troubleshooting and finding solutions to complex problems. Possesses excellent communication skills and remains calm under pressure. Known for going above and beyond to ensure customers receive the assistance they need.  Team Player: Collaborative and friendly customer service professional who thrives in a team environment. Excels at working with colleagues to deliver exceptional service and achieve team goals. Known for being reliable, adaptable, and always willing to lend a helping hand.  Tech-Savvy Guru: Tech-savvy customer service specialist with a passion for technology and innovation. Proficient in using various customer service tools and platforms to deliver efficient support. Known for quickly learning new systems and providing timely assistance to customers with technical inquiries.  Multilingual Communicator: Fluent in multiple languages, this customer service representative excels at communicating with customers from diverse backgrounds. Able to effectively assist customers in their preferred language, providing a personalized and inclusive experience. Known for building rapport and fostering positive relationships with customers worldwide.  Patient Educator: Patient and knowledgeable customer service professional with a talent for educating customers about products and services. Skilled at explaining complex concepts in a clear and understandable manner. Known for empowering customers with the information they need to make informed decisions.  Detail-Oriented Organizer: Highly organized customer service representative with a keen eye for detail. Excels at managing multiple tasks simultaneously and ensuring accuracy in all interactions. Known for meticulously documenting customer interactions and following up to ensure customer satisfaction. . Professional Experience January 2017 – July 2024 FLEXI PERSONNEL LIMITED Position Held: Customer Experience Associate Duties and Responsibilities  Greet and welcome guests as soon as they arrive at the office.  Answering phones, taking messages, transferring information and providing basic answers to questions about the services the company offers.  Maintain records for company leave attendance schedule and time and attendance register.  Manage aspects of meetings including venue set up diary notices, documentation and materials, and update and schedule meeting using google calendars. 2  Management of letters/cheques/parcels that are dropped at the reception from or for clients.  Perform other clerical receptionist duties i.e. filing, photocopying, binding of proposals document, transcribing and faxing.  Prepare and organize meetings, conferences and organizational events.  Ensure functionality of necessary office equipment and consumables, and requisitioning new equipment and supplies as needed.  Warm office reception for clients including o Reception area should be uncluttered Serving water, coffee, tea or juice to visiting clients as per their request in attractive dishware.  Assisting in the Procurement Process and management of inventory for stationery and other consumables.  Conduct inspection of office facilities and report on any equipment or electrical and mechanical systems that may require repairs.  Manage office supplies, requisition new supplies as needed, and always ensure proper stock levels  Monitoring usage of office consumables and supplies that should be replenished.  Ensuring messages are delivered in a timely manner while maintaining a high degree of security.  Maintaining high levels of cleanliness of the front office at all times.  Keep updated records of office expenses and handling of petty cash and keep inventory of stock.  Monitoring usage of office consumables and supplies that should be replenished.  Assisting in relocation support of expatriates - Application for entry visas/work permits, including visas for staff members travelling to other countries on official business.  Submitting online special pass/work permit applications.  Working with the Expatriates to ensure they have all the required documents for them to apply for work permits and Special passes.  Efficiency follow up with all stakeholders and relevant government departments to ensure smooth and successful application of special pass/work permit.  Submitting of Expatriates certificates for translation to enable usage for application at the immigration department.  Report any security concern. Achievements     Improved accuracy of reports by eliminating errors of previous incumbent from two per report to zero. Eliminated all complaints to zero complaints whether it’s from job seekers, client or customers. I ensured all expatriates had all legal documents which allowed them to work in accordance with the immigration departments. I ensured the front office was always clean. Improved accuracy of reports by eliminating errors of previous incumbent from two per report to 3   Zero. Eliminated all complaints to zero complaints whether it’s from job seekers, client or customers. I ensured all expatriates had all legal documents which allowed them to work in accordance with the immigration departments. I ensured the front office was always clean. September 2015 – September 2016 CREED TRADERS OFFICE ASSISTANT Duties and Responsibilities • Assisting in front office desk and customer care. • Forward information by relieving and distributing communications, collecting & mailing correspondences. • Represent the company where applicable. • Filing / Keeping track of all files. • Maintain office schedule by collecting/delivering mails from post office & picking up and delivering items using any means provided by the company. • Serving customers by backing up receptionist, answering questions, forwarding massages to persons concerned, confirming customer orders, keeping customers informed of order statuses. • Submission of payments/returns e.g. PAYE, NSSF and NHIF. • Any other duty assigned. Key skills and Achievements Acquired ✓ Management and Organizational Skills ✓ Strong interpersonal skills ✓ Further developed research and analysis skills ✓ Acknowledging Market Trends ✓ Etiquette and good conduct ✓ Excellent communication and PR skills ✓ Event organizational skills DEVANI DEVANI AND COMPANY May 2014- August 2015 OFFICE MESSENGER/OFFICE ASSISTANT Duties and Responsibilities • Deliveries of statement of clients • Submission of payments of various tax cheques to Kenya revenue authority 4 • • • Submission of returns e.g. PAYE and VAT returns processing at Kenya revenue authority. Assisting in front office desk and customer care. Handling company registry documents    Business name search and registration. Handling official searches and cr12 (list of directors) o Filling annual returns and ensuring receipts issued are correct. Filling company changes e.g. share transfer procedure, resignation and appointment of company directors, cessation of the company directors. o Filling change for company names amendments o Forwarding private limited name search and registration. Achievements 1. Provided exceptional support to managers and co-workers, increasing the overall efficiency of the office by 30%. 2. Provided backup support to other departments, which was highly admired by the General Manager. 3. Collaborated with other departments of the company in order to centralize the database for easy retrieval of information. 4. Decreased office stationery cost by suggesting and carrying out monthly bulk buying procedures. 5. Met support deadlines consistently by employing extra work hours during the marketing and advertising campaigns. 6. Referees 1. Jane Awuor Human Resource Manager Creed Traders, Mobile No:-/-. James Muigai, Position; Accountant Devani Devani and Company. Mobile No- 3. Sheila Njeru Position: Business Development Strategist Tel: - Flexi personnel limited. 5 6