Brian Njuguna

ABOUT ME Dedicated virtual assistant with over 3 years of experience in email management, scheduling, and document preparation. Skilled in using Microsoft Office and G Suite to support executives in daily tasks and streamline processes. Proven track record of increasing efficiency, productivity, and customer satisfaction through the use of project management software and exceptional customer service. Able to handle multiple tasks simultaneously, prioritize effectively, and work independently to meet deadlines. Brian Njuguna WORK EXPERIENCE 10/06/2020 – 15/08/2023 NAIROBI, Kenya Data Analyst Essykim LTD CONTACT  Kenya (Home) • Conduct comprehensive data analysis to extract actionable insights, contributing to informed decision-making processes. • Develop and implement data collection systems, ensuring accuracy and reliability of information for various departments. • Utilize advanced statistical techniques to analyze complex datasets, identifying trends and patterns that drive business strategy. • Collaborate with cross-functional teams to define key performance indicators (KPIs) and establish data-driven benchmarks. • Design and generate interactive and visually compelling reports and dashboards using tools such as Tableau, providing stakeholders with intuitive data representations. • Execute data cleansing and transformation processes to enhance data quality and integrity. • Work closely with IT teams to optimize database structures, ensuring efficient storage and retrieval of information. • Perform ad-hoc analyses to address specific business queries, delivering timely and relevant insights. 09/10/2018 – 15/06/2022 London, United Kingdom Virtual Assistant Xacademics Services • Reduced executive's email response time by 30% through efficient email management techniques. • Increased meeting attendance by 20% through timely and accurate scheduling. • Maintained a 95% accuracy rate in document preparation and data entry. • Increased project completion rate by 15% through the use of project management software. • Achieved a 90% customer satisfaction rate by providing exceptional customer service and support. • Manage and organize executive's email inbox, respond to inquiries, and schedule appointments. • Coordinate and schedule meetings, conferences, and travel arrangements for executives. • Prepare reports, documents, and presentations using Microsoft Office and G Suite. • Maintain executive's calendar and schedule to ensure timely and accurate scheduling of appointments and meetings. • ·Monitor and track progress of projects and tasks using project management software. EDUCATION AND TRAINING 07/02/2011 – 10/11/2015 THIKA, Kenya HIGH SCHOOL DIPLOMA THIKA HIGH SCHOOL LANGUAGE SKILLS MOTHER TONGUE(S): English DIGITAL SKILLS Microsoft Word Microsoft Excel SQL and MS-SQL Use of communication programs (Mail, Google Meet, Zoom, Skype) Use of Email (Yahoo Mail, Gmail) Working knowledge of SEO optimization Data Visualization Tableau (Good Standing) social media managment Cold-calling Phone Skills Appointment scheduling