Brian Nabimanya

Throughout my career, I have successfully streamlined processes, improved operational workflows, and led high-performing teams across healthcare, financial services, and non-profits.

My expertise spans operations management, customer experience strategies, service delivery, stakeholder engagement, and process automation using tools like ERP systems (SAP, Oracle), CRM platforms (Salesforce, HubSpot, Zendesk), and workflow optimization tools (ServiceNow, Jira, Trello, Monday.com).

🔹 Key Achievements:

✅ Improved operational efficiency by 15% through process automation and workflow optimization.

✅ Led and mentored teams of 25+ employees, enhancing productivity and engagement.

✅ Reduced service delays by 30%, improving customer satisfaction and retention.

✅ Spearheaded financial inclusion projects, positively impacting 500+ farmers.

✅ Managed community engagement initiatives, benefiting 6,000+ individuals.

I thrive in fast-paced, remote-first environments where I can leverage my leadership, problem-solving, and strategic planning skills to drive business growth and customer success.

I am actively seeking remote opportunities in Operations Management, Customer Experience, or Service Delivery where I can bring my expertise to a forward-thinking organization. Let's connect!