Brian Mumo

Muthui Brian Mumo TIER II IT SUPPORT | DIGITAL MARKETING EXECUTIVE- - Nairobi, Kenya 31/05/1995 Kenyan Brian Mumo Profile I am an innovative Tier II IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reducing concerns related to new technology. A successful Digital Marketing Specialist skilled at planning, executing and optimizing online marketing strategies. Promotes products successfully through multiple digital strategies. Achieves consistent successes with excellent planning skills and proactive campaign tracking. Skills Content creation Search Engine Optimization (SEO) Customer Relationship Management (CRM) Communication skills Design skills Problem Solving Organization Marketing strategy Technical equipment inspection Helpdesk call support Wireless area networking Desktop support Ticket support system management Record Keeping Resourcefulness Creativity Attention to details Social media expert Backup and recovery Operating system management Instruction and training Technical issues analysis Router configuration Time Management Firewall Configuration Switch Configuration Professional Experience DiGITAL MARKETING SPECIALIST, KENYA SAFARI LODGES AND HOTELS Managing social media accounts for clients, generating interest for existing and upcoming product or service releases. Increased customer engagement through social media. Monitoring trends in digital marketing landscape and adjusted strategies accordingly. Drove cross-functional collaboration with focus on quality service delivery. Developing and implementing successful digital marketing campaigns to drive customer engagement and increase brand awareness. Tracking and capitalizing on emerging industry trends to boost campaign performance. • • • • • • 04/2023 – present Nairobi, Kenya Develop marketing content such as blogs, promotional materials, and advertisements for social media. Monitored return on investment of online and social media marketing efforts. Analyzed competitor pages to locate backlink and keyword opportunities. Improved page content, keyword relevancy, and branding to achieve search engine optimization goals. Continually maintained and improved company's reputation and positive image in markets served. Devised content strategy to effectively engage target audiences. • • • • • • IT / DIGITAL MARKETING MANAGER, THE CLARION HOTEL Setting up conference rooms for meetings This includes making sure that the projectors worked fine, the microphones were functioning, the A/C in the rooms were well controlled and that the internet connections in the halls were excellent. Making sure that TVs in each and every guest room was working fine. Making sure that internet connection in guest rooms was good. Creation of guest rooms key cards. Maintenance of POS (Point of Sale) computers Maintenance of Organization’s Computers, printers and phones extensions (Handsets) CCTV maintenance Maintaining the hotels social media accounts and running their you tube channel Maintaining and updating the hotel website Creating content for the online platforms Graphics designs for the hotel posters, flyers, menus and business cards. Online marketing for the hotel. OTA (Online Travel Agents) Management. Increased customer engagement through social media. Developed and implemented successful digital marketing campaigns to drive customer engagement and increase brand awareness. Analyzed competitor pages to locate backlink and keyword opportunities. Improved page content, keyword relevancy, and branding to achieve search engine optimization goals. 07/2021 – 07/2022 Nairobi, Kenya IT SUPPORT ASSISTANT, ELYSIAN RESORT Setting up conference rooms for meetings This includes making sure that the projectors worked fine, the microphones were functioning, the A/C in the rooms were well controlled and that the internet connections in the halls were excellent. Making sure that TVs in each and every guest room was working fine. Making sure that internet connection in guest rooms was good. Creation of guest rooms key cards. Maintenance of the guest rooms safe boxes. Maintenance of POS (Point of Sale) computers Maintenance of Organization’s Computers, printers and phones extensions (Handsets) CCTV maintenance Photography for the Resort’s social media pages. Maintaining and updating the hotel website. Ensuring server room temperatures were well regulated and server maintenance. Assisted customers in identifying issues and explained solutions to restore service and functionality. 01/2020 – 03/2020 Nairobi, Kenya • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • Offered new customers training to reduce frustration and improve customer satisfaction. Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process. Resolved escalated issues by serving as subject matter expert on wide-ranging issues. Provided Tier 1 IT support to non-technical internal users through desk side support services. Assigned system permissions and set up computers to assist with onboarding new employees Prepared new computers and mobile devices according to internal policies on standardized software and security deployments. Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes. • • • • • • • REGISTRATION ASSISTANT, GOVERNMENT OF KENYA Worked as a registration assistant in the then ongoing mass registration known as Huduma Number. As an RA, I was in charge of my registration kit which includes a MOFO Tablet, Powerbank, a charger and USB cable, a backdrop used as photo background, and a government Issue back pack. My roles as an RA were to register individuals by gathering their information that they provided and inputting in the system. This information included but not limited to biometrics. Data transmission, ensuring safety of my kit, and maintaining secrecy to data given under an oath 04/2019 – 05/2019 Kitui, Kenya IT SUPPORT INTERN, NAIROBI WOMENS HOSPITAL - HURLINGHAM Collaborated to assist support protocol development and offered consultation based on cross-functional knowledge. Aided problem resolution measures and suggested patches and hardware, software and network troubleshooting alternatives. Supported IT department in handling technology rollout and maintenance. Helped IT team document core systems configurations, relevant passwords, and system access requirements. Monitored and logged daily server tasks and reports. Installed application software and upgrades, virus protection, and drivers. Determined and resolved printer and networked copier outages. Maintained inventory records and documentation for equipment in database. Resolved Internet and wireless and wired network access problems. Worked with vendors to resolve problems with services, equipment, or inventory Departmental rounds to check on workstation computers, printers, network devices (cabinet) and phone extensions (handsets) while resolving issues found General hardware and software repair maintenance, to ensure uninterrupted network connectivity and smooth operation. System restore. 2017 – 2018 Nairobi, Kenya • • • • • • • • • • • • • • • • • • Education Bachelor of science in computer science, St Pauls University Nairobi, Kenya Diploma in Information Technology, St Pauls University Nairobi, Kenya Kenya Certificate of Secondary School, Kitui High School Kitui, Kenya Kenya Certificate of Primary Education, Central Primary School Kitui, Kenya Certificates Certificate in Fundamentals of Digital Marketing Certificate in Telephone And Email Etiquette Certificate in Effective Business Communication Certificate in Effective Utilization of Time Certificate in Virtual Selling (Tele Sales) Certificate in Inbound Marketing Playing Chess Reading Working Out Listening to podcasts Stay up-to-date with the latest Marketing & IT news Staying active on social media Interests References John Simba, Sales and Marketing Manager, After 40 Hotel-,- Maxon Emeli, Sales and Marketing Manager, Golf Hotel- Kakamega-,- Onesmus Ndunda, Lecturer, Kenya Medical Training College - Nairobi Campus-,-