Brian Kidula

BRIAN KIDULA OSCAR- Nairobi,Kenya Phone:-|Email-- Objective: To leverage 7+years of experience in sales development,portfolio management,and data-driven customer lifecycle management in a dynamic role where I can drive sales acquisition,account management,and retention while contributing to the overall success of the organization. Summary: A highly motivated and results-driven professional with a proven track record in customer onboarding,acquisition,cross-selling,retention,and win-back strategies. Skilled in customer lifecycle management,conversion rate optimization,data analysis,insights,and campaign management. Proficient in CRM tools including Microsoft Dynamics,Pipedrive,and Sales Navigator.Fluent in both English and Kiswahili.Adept at negotiation and a strong team player. Professional Experience: Sales Development Executive TURNKEY AFRICA LTD November 2023-November 2024 -Manage full-cycle B2B sales,focusing on new business acquisitions through meetings,negotiations,and participation in industry events. -Present Turnkey Africa's value proposition,build strong client relationships and identify opportunities to enhance profitability. -Collaborate with internal teams (product,operations,account management) for smooth onboarding and customer satisfaction. -Utilize CRM tools to drive revenue by targeting key accounts and working with channel partners to close deals. -Meet assigned sales targets and signSLAs with referral clients, consultants, and reinsurers to drive leadgeneration. Bancassurance Relationship Manager MADISON GROUP April 2023-November 2023 -Established and maintained strong relationships with key stakeholders,including bank management,branch staff, and insurance representatives. -Developed and implemented sales strategies for insurance products within the bank's network. -Trained bank staffon insurance products, increasing product knowledge and promoting a seamless partnership between the bank and the insurance company. -Organized promotional events and insurance awareness campaigns,preparing regular sales performance reports for stakeholders. -Successfully met and exceeded sales targets and KPIs. Portfolio Manager-Data-Led Sales ABSA BANK PLC 2018-March 2023 -Delivered outstanding sales performance by identifying customer needs and cross-selling retail products and services. -Grew and managed personal sales portfolio,consistently achieving targets in account activation,win-back,and balance sheet growth. -Built strong internal relationships with service providers to ensure quick resolution of customer queries and escalations. -Ensured compliance with regulatory requirements,risk management frameworks,and internal policies. Call Center Sales Agent CALL CENTRE INTERNATIONAL- -Conducted outbound calls to promote and sell insurance policies to a diverse clientele. -Utilized data analytics and customer insights to target high-potential leads,consistently surpassing monthly sales targets. -Provided customer support,addressing policy inquiries and guiding clients through the claims process. Education: -certificate in introduction to AI and essentials -ATINGI Institute -Diploma in Sales operations - Alison Institute - Diploma in Sales and Marketing-KIPS College (on going) -Bachelor of Science in Hospitality Management (Ongoing)-University of Nairobi -Computer Studies -Arknet college -Kenya Certificate of Secondary Education -. -Kenya Certificate of Primary Education- Skills: -Customer Lifecycle Management: Expertise in managing customer journeys for retention and growth. - Business Development: partnerships, collaboration, training and coaching. -sales operations : predictive analytics, quantitative and qualitative analysis -Relationship Management: Strong ability to build and maintain dlient relationships. -Conversion Rate Optimization (CRO):Skilled in enhancing conversion rates using data-driven strategies. -Data Analysis:Proficient in analyzing data to derive actionable insights. -Campaign Management: Experienced in executingand optimizing sales and marketing campaigns. -Technical Skills:Proficient in Microsoft Dynamics,Pipedrive,Sales Navigator,and other CRM tools. -Languages:Fluent in English and Kiswahili (oral and written). -Analytical Thinking:Strong decision-making and problem-solving capabilities. -Negotiation: Effective in negotiating favorable deals. -Team Collaboration:Works well in cross-functional teams. References: -Hanningtone Kimathi Sales Manager,ABSA Bank Phone:- -Annah Mailu Sales Manager,ABSA Bank Phone:- -Charlotte Chenge Bancassurance Executive,Madison Group Phone:- -John Ndumba Sales Lead,Turnkey Africa Phone:-