Brian Chris T. Abing

BRIAN CHRIS TUBAL ABING Dr. V. Locsin St., Lacsican Compound, 6200 Dumaguete City, Philippines Email Address:-Contact Number:- OBJECTIVES: To obtain a position that will effectively utilize my skills and experience and the opportunity to work with a team or self-directed environment. OVERVIEWS: Working as a Customer Service Representative for 7 years. I am an individual who can work under pressure making sure to deliver quality and efficient work before deadlines. Base on my experienced, I know how to handle good costumer relation to gain effective outcome goals. WORKING EXPERIENCE: Customer Service Representative/Technical Support/Number portability Specialist/Onboarding Team: (Local QUALFON PHILIPPINES, INC.) Dumaguete LinkSY IT Park, Bantayan Dumaguete City, Negros Oriental from (December 10, 2010 – December 17, 2017). Job descriptions: I work as a Customer Service Rep/ Technical Support and Portability Specialist for 7 years. * I used to worked with Verizon billing system, AT&T, Sprint and T-mobile billing system * Account I used to worked everyday are: Straighttalk, Total wireless, Net10 wireless, Simple Mobile,Go Smart, Safelink, and Walmart Family Mobile. As Customer Service Rep: • Helping customer for activation of the new cell phone , Activate the Bring you own Phone device (BYOP), assisting customer to purchased airtime using a debit or credit card, and helping how to purchased cellphones in our website. Technical Support: • Helping customer to resolved for unable to make and receive calls. • Trouble shooting the phone for all cellphone issue and conference with the carrier to have proper resolution. • Process refund to customers for all refund related concerned. Line Portability Specialist: • Assisting customers to port the number from other company over to Tracfone Wireless and sister company. • Also work for internal port in like phone upgrades. Computer/Tech Specialist at (JETCOUNSEL) an American company working homebased. • As an Email support, chat and phone support, assisting and helping the customer resolving their problems regarding with their phone, computer and latest gadgets, etc. EDUCATIONAL ATTAINMENT: • Bachelor of Arts and Sciences, Major in History and Political Sciences from Foundation University, Dumaguete City (2003 – 2007). References: Will be available on request