Brian Burgess

Brian Burgess - •-• 5011 Bartlett Ave., San Gabriel, CA 91776 SUMMARY Exceptional communicator with several years experience interacting with customers, handling sales transactions, cash and debit/credit card reader, training and managing new employees, answering phone calls, and assisting with inventory and merchandising. SKILLS • • • • Highly organized, skilled in supervising daily business activities Great multitasking abilities Strong communication and problem solving skills Flexible to work nights, weekends and holidays EXPERIENCE Web Designer - Innova Interactive Pasadena, CA | April 2014 - June 2018 • Designed, developed, maintained and updated a variety of web sites as assigned • Implemented search database to categorize thousands of photos enabling for easier retrieval and increased productivity • Troubleshooting various web pages with appropriate links and multimedia elements in collaboration with design team members Assistant Manager - Pink Plum Thrift Shop Alhambra, CA | Sept 2009 - Feb 2014 • Opened and closed the store which included counting cash drawer and bank deposits • Sort through new items that are brought to the store to ensure cleanliness and functionality • Maintained store cleanliness and ensured compliance with safety regulations Key Holder/Assistant Manager - Wherehouse Music Pasadena, CA | April 2006 - July 2009 • Promoted to key holder within the first two months owing to excellence in delivering superb customer service • Responsible for opening and closing of location, including cash handling and bank deposits • Assigned daily duties to associates; ensured adequate inventory of merchandise • Train and support newly hired associates to meet company's standards and practices • Resolved customer complaints and made refunds or exchanges as necessary, maintained a positive shopping experience for all guests • Placed special merchandise orders for customers both in-store and over the phone Rental and Sales Associate - Blockbuster Video South Pasadena, CA | Jan 2005 - April 2006 • Greeted customers entering the store and identified what each customer wanted • Resolved customer inquiries and complaints in a timely and empathetic manner • Restocked shelves, managed and prepared for promotions and new releases