Bria Mcgough

I’m a seasoned Operations Manager with a proven track record of building and scaling remote support teams across healthcare, retail, and service industries. As the Owner & Operations Director of a certified Arise virtual call center, I’ve spent nearly a decade leading high-performing agents, implementing SOPs, and ensuring strict compliance with HIPAA, client confidentiality, and platform requirements.

My strength lies in transforming operational chaos into streamlined systems—from setting performance KPIs and conducting SLA briefings to customizing training programs and quality assurance tools. I thrive in roles that require clarity, accountability, and empathy—whether resolving escalations, processing payroll, or coaching agents toward service excellence.

Having grown a fully remote business from the ground up, I’m passionate about optimizing virtual workflows, empowering teams, and fostering client-first experiences through scalable, tech-savvy solutions. I blend hands-on leadership with strategic thinking to deliver consistent results, no matter the challenge.