Brent Lirios

work EXPERIENCEs Appointment setter / sales B2b - saas campaign november 2020 - juLY 2021 RETENTION ADVISOR / outbound sales BRENT Lirios An advocate of success who believes in the importance of quality and efficiency in achieving excellence. OUR LADY OF FATIMA UNIVERSITY Bachelor of science in information technology Virgin Media UK, Concentrix Cubao OCtober 2017 - October 2020 Customer Service representative amazon uk, Alorica Mezza July 2013 - august 2017 TASKS appointment setter / sales calling dental offices and book them for an online demo with our product expert. hitting 14 booked demos and 1 sale per week. nurture leads and managing crm for proper tracking. retentions & outbound sales 082 P. Burgos Sto. niño Marikina city- SKILLS & COMPETENCIES Verbal & written communication TASK ORIENTED time management creativity result driven analytical thinking save customers from cancelling their services often by providing excellent customer service and offering loyalty programs. calling 400 leads, closing a minimum of 10 sales and 2 insurance weekly. upselling for additional services such as phones lines, sims and tablets. to generate 10 positive nps (net promoter score) surveys as part of main kpi. E-COmmerce customer service assisting customers on their orders by checking delivery status, coordinating with our partnered couriers. creating replacements and refunds when needed hitting 90-100% csat surveys every week properly escalating repeat contacts or complaints product listings