Brennah Quinn Machan

BRENNAH QUINN MACHAN EXECUTIVE ASSISTANT CONTACT --www.linkedin.com/in/brenzyquinn Rizal St. North Poblacion, Larena, Siquijor, Philippines 6226 SKILLS Tech-Savviness: Microsoft Office, Canva, Wordpress, Google Drive, Call Tools, Microsoft Teams, Keap, Zen Desk, Calendly, Touchpoint, Versium, Prop Wire Problem Solving Communication Skill Time Management Adaptability Confidentiality Organizational Skill Attention-to-Detail EDUCATION Bachelor of Secondary Education Siquijor State College PROFILE Dedicated and results-driven Executive Assistant with 2 years of experience providing unparalleled administrative support to C-level executives. Adept at managing complex calendars, coordinating high-profile meetings, and orchestrating seamless travel arrangements. Known for maintaining confidentiality, exercising discretion, and demonstrating unwavering professionalism in high-pressure environments. Skilled in optimizing office efficiency through meticulous organization, innovative problem-solving, and effective communication. Proficient in utilizing advanced office technologies and platforms to streamline tasks. Proven ability to anticipate needs, proactively resolve challenges, and contribute to strategic decision-making. Seeking to bring my exceptional skills in executive support and meticulous attention to detail to a dynamic organization poised for growth. WORK EXPERIENCE Head of Support WebDev Group Ltd. March 1, 2024 - September 30, 2024 Strategic Planning: Developed and implemented support strategies that enhanced customer satisfaction and operational efficiency. Performance Metrics: Established and monitored key performance indicators (KPIs) to assess team performance and service quality. Customer Relationship Management: Acted as the primary point of contact for escalated customer issues, ensuring timely and effective resolution. Cross-Functional Collaboration: Worked closely with product and engineering teams to provide feedback and advocate for customer needs. Process Improvement: Identified and implemented process improvements to streamline support operations and reduce response times. Reporting and Analysis: Generated regular reports on support metrics and customer feedback to inform decision-making and strategy. Customer Feedback Loop: Established mechanisms for gathering and analyzing customer feedback to inform product development and service enhancements. - Dean’s Lister Executive Assistant Secondary High School Siquijor State College- LANGUAGES English Filipino Visayan Sunset Home Buyers CEO - Philip Bach Lead Mining Pros CEO - Nicholas Nick March 20,2024 - September 30, 2024 Sept. 11, 2019 - Jan. 26, 2024 Coordinating CEO’s calendars to optimize time efficiency. Managing emails, phone calls, and correspondence on behalf of the CEO. Maintaining an organized and efficient office environment.. Handling confidential information with discretion Maintaining databases, contact lists, and records. Coordinating and preparing materials for meetings. Taking meeting minutes and distributing follow-up actions. Assisting with project coordination and management. Anticipating potential issues and taking preemptive actions. Collaborating with other departments and team members. Assisting in the development and execution of organizational strategies. Collaborating with the administrative team to ensure cohesive operations. Handling crises and urgent matters in a calm and effective manner. Pursuing professional development opportunities to enhance skills. Upholding a high standard of ethics and integrity. BRENNAH QUINN MACHAN EXECUTIVE ASSISTANT CONTACT --www.linkedin.com/in/brenzyquinn Rizal St. North Poblacion, Larena, Siquijor, Philippines 6226 EXPERTISE Proficient use of office software (Microsoft Office, Google Workspace, Microsoft Teams, Wordpress, Call Tools, Keap, Zoom, Loom, GHL, Canva, Slack, Quickbooks, Wordpress). Thriving in a fast-paced and dynamic work environment. Ability to engage potential clients through compelling dialogue. Ability to maintain a positive attitude and continue making calls even in the face of rejection. Ability to convey this information accurately and persuasively. Recognizing and understanding the challenges that language learners face. Encouraging effective communication skills in students. WORK EXPERIENCE Customer Service Manager Lead Mining Pros Sept. 11, 2019 -Jan. 26, 2024 Active listening skills to understand customer concerns and team feedback. Ability to inspire and lead a customer service team effectively. Provide guidance, support, and motivation to ensure team success. Analytical skills to identify root causes of customer issues. Implement effective solutions to prevent recurring problems. Train and encourage team members to demonstrate empathy in interactions. Quickly adjust strategies based on evolving customer needs. Efficiently allocate resources for optimal team productivity. Maintain a customer-centric approach in all service strategies. Skill in handling escalated situations and resolving conflicts. Implement data-driven improvements to enhance overall-service Make informed and timely decisions to address customer issues, Leverage data for personalized customer experience and targeted improvements. Lead Generation Consultant Lead Mining Pros Sept. 11, 2019- Nov. 18, 2022 Clear and articulate communication is crucial for conveying information persuasively Adjusting the conversation based on the information gathered. Cold calling can involve facing rejection, so resilience and persistence are essential for overcoming challenges Being able to answer questions and provide relevant information to potential clients. Instilling trust and building rapport with potential clients. Asking open-ended questions to gather information about the potential client's needs, preferences, and situation. Prioritizing leads and focusing efforts on the most promising prospects. Adapting communication style and approach based on the personality and preferences of the potential client. Understanding and empathizing with the emotions and concerns of potential clients. Effective follow-up after initial calls to nurture leads and maintain contact. Basic negotiation skills to handle objections and guide potential clients toward a positive decision. ESL Online Tutor Jan. 9, 2017- Sept. 6, 2019 Native Camp REFERENCES Nicholas Nick (CEO of Lead Mining Pros) (602) 481 - 2651- Native Camp Singapore- Demonstrating a high level of proficiency in English, including grammar, vocabulary, pronunciation, and fluency. Demonstrating patience, empathy, and a positive attitude to create a supportive learning environment. Adapting teaching approaches to be inclusive and respectful of cultural differences. Being flexible and adaptable to cater to different language proficiency levels. Communicating instructions, explanations, and feedback in a clear and concise manner. Using a variety of interactive and engaging teaching methods, such as games, role-playing, and multimedia resources. Ensuring a balanced distribution of time for different language skills (listening, speaking, reading, writing). Providing constructive feedback on students' language skills and performance. Creating a positive and supportive atmosphere that fosters motivation. Ability to troubleshoot technical issues and utilize digital resources effectively. Being enthusiastic, approachable, and energetic in online teaching sessions. Identifying and implementing solutions to support students' learning needs. Being flexible with scheduling to accommodate students from different time zones.