I have been in the customer service industry for almost 7 years, working my way from a market research interviewer to a customer service representative both for emails and phone support. I have worked in several telco companies, in online shopping services, and in eCommerce for the past years and have achieved a lot of recognition, good customer feedback, and ratings for my way of handling customers. I developed patience, skills in handling customers' issues and queries, building rapport, time management, and converting customers' frustrations into resolutions and great customer experience. With all the skill set I had and the experiences that equipped me, I believe that I am fit for what your company is looking for.