BRENELISE S. VESLIÑO
A growth & results-oriented, proactive, organized, and reliable individual with a proven record of providing excellent
administrative and business development support. I would love to leverage my years of client-facing experience & office
administration skills to another challenging role where I can deliver mutual growth and success.
PROFILE
EXPERIENCE
August 16, 1990
Cruise Professionals, Inc.: ISA of Princess Cruises and Cunard Line in the Philippines
Senior Counter Reservation Agent | January 2012 - September 2015
Lipa City, Batangas--
Performs customer-centric tasks handling passenger inquiries, cruise planning, booking cruise reservations,
and payments, for individuals, VIPs, and large groups. Handling customer database, ticketing, post-cruise
concerns, passenger complaints, and addressing escalated issues. Accompanying traveling cruise
passengers onboard to make sure onboard requests are met. Coordinates with internal departments,
international head office, and international port agents for escalated cruise concerns.
EDUCATION
Argana Pizza, Pizzini'z Pizza, and Mark Murrell's Family Bail Bonding Inc.
Social Media Manager | June 2017 - November 2017
Research client's industry-related topics to create content, content calendar, and content buckets. Writing,
De La Salle Lipa
Bachelor of Science in
Tourism Management
2006 - 2010
SKILLS
reviewing, editing, and updating content for company social media platforms. Using social media to engage
consumers, respond to questions or complaints, and promote company initiatives. Conduct keyword
research and use SEO guidelines to optimize content. Monitoring social media metrics.
Strikingly
Happiness Officer (Email Support) | November 2017 - March 2018
Support users in creating and publishing their websites by responding to all emails that come my way.
Answer users' queries, address complaints and escalate issues about account settings, domain
configuration, billing concerns, website front-end issues, and payments. Work closely with both the
Strong background on customer
service and customer satisfaction
Computer-literate, with excellent
proficiency in MS, G-Suite Apps,
and other digital tools such as
CRMs
Strong public presentation and
sales skills
Strong problem-solving and
troubleshooting skills
Good Eye for details
Highly experienced in large-scale
coordination, both internal and
external
Excellent team player with good
leadership skills
Financial Planning and Budgeting
Knowledgeable in Digital Marketing
Excellent communication Skills
with C2 Proficiency level for English
business and engineering teams to improve the product and support users' needs & demands.
Good Boy Shoes Australia
Executive and Personal Assistant to the Owner | January 2018 - March 2019
Provided personal assistance to everyday clerical, scheduling, managing clients’ calendar, and travel
assistance and acted as the point of contact for general business operations, administrative, and marketing
operations.
Sun Life of Canada Philippines Inc.
Licensed Financial Advisor | April 2019 - Present
I'm a multi-awarded Insurance Advisor in the Philippines and I help Filipinos be exposed to financial
education, making sure that they know all their options when it comes to their hard-earned income from
growing and preserving it, through life insurance policies. I also help my clients build their financial
portfolios.
Schola Inbound Marketing LLC, Turley Talks LLC, and Cochran Enterprises LLC
Executive and Personal Assistant to the Owner and President | July 2020 - Present
Overseeing 3 companies and the personal life of a visionary entrepreneur in my own flexible time that still
coincides with my boss' time. I act as the gatekeeper, am highly involved with operations, and help get
things sorted and grounded, making sure that all-important matters are being handled and that all plans
and visions of the owner for his company happen and grow. I perform administrative support and make
sure projects are being executed. I love making SOPs as it keeps everything aligned.
Bad Ass Budget Babe LLC
Executive Assistant to the Owner | May 2022 - Present
Act as support for the Owner of the company handling administrative tasks such as calendar and email
management. I am responsible for the delegation of tasks to team members, making SOPs, and making sure
that the team is aligned and nothing is falling into the cracks.
