BRENDAH MORAGWA NYABUTO
Phone: - | Alternative: -
Email:-LinkedIn: https://www.linkedin.com/in/brendah-moragwa-62562a153
PROFESSIONAL SUMMARY
Customer-focused and results-driven Customer Success Representative with extensive
experience in customer service and relationship management. Adept at ensuring client
satisfaction, optimizing customer support processes, and building long-term relationships to
drive business success. Skilled in process optimization, regulatory compliance, and customer
needs analysis. Passionate about delivering top-tier service in remote environments.
PROFESSIONAL EXPERIENCE
Customer Success Coordinator
Actriv Company Limited | Jan 2024 - Present
Identify, recruit, and screen candidates for healthcare positions, ensuring credential
verification and compliance.
Manage staffing schedules to align with facility needs and optimize workforce allocation.
Ensure compliance with healthcare regulatory requirements and maintain up-to-date staff
credentials.
Draft and manage contracts between staffing agencies, healthcare professionals, and
hospital facilities.
Provide ongoing support to healthcare professionals and hospital facilities to ensure
seamless service delivery.
Monitor staff performance and gather feedback from hospital administrators for
continuous improvement.
Lead Customer Care Executive (ZUKU DTH)
Ison BPO | Jan 2023 - Jan 2024
Handled inbound and outbound calls to resolve customer inquiries and provide support.
Delivered high-quality service by adhering to performance metrics such as customer
satisfaction and first-call resolution.
Provided product and service information, ensuring clarity and understanding for
customers.
Resolved escalated customer complaints with professionalism and empathy.
Worked flexible shifts, including weekends and holidays, to provide 24/7 customer
support.
Customer Service Agent (KYC)
Ison BPO | Jan 2021 - Dec 2022
Addressed customer inquiries, provided support, and processed order requests efficiently.
Maintained high standards of data security and compliance while handling sensitive
customer information.
Built strong customer relationships through courteous and professional communication.
Assisted customers with product-related inquiries, feedback, and complaints to improve
user experience.
Followed up on customer issues to ensure resolution and satisfaction.
Marketer and Sales Representative
Greenbird Company Ltd | July 2018 - June 2020
Marketed company products and engaged with potential customers to drive sales.
Conducted follow-ups to ensure customer satisfaction and repeat business.
Managed client inquiries and provided prompt responses to customer concerns.
EDUCATION & CERTIFICATIONS
Certificate in Customer Service – Alison (Online) | 2023
Bachelor’s Degree in Purchasing & Supply Management (Procurement) – Kisii
University |-
Diploma in Procurement – Kisii University |-
Certificate in Computer Packages – St. Ann’s College |-
Kenya Certificate of Secondary Education – Asumbi Girls School |-
SKILLS & COMPETENCIES
Customer Relationship Management (CRM)
Process Optimization & Efficiency
Customer Needs Analysis & Support
Regulatory Compliance & Data Security
Excellent Verbal & Written Communication
Problem-Solving & Conflict Resolution
Multi-Channel Customer Support (Phone, Email, Chat)
Adaptability & Remote Work Experience
REFERENCES
Available upon request.
This version enhances clarity, professionalism, and aligns better with remote customer success
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