Brenda T. Bejarasco
268 Pipit St. Unit-5 Brgy. Comm. Q.C--Skills and Abilities
Communication Skills:
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Addressed customer inquiries; interpreted and delivered information; proposed suggestions;
provided guidance; identified, investigated, and negotiated conflicts.
Served as Financial Advisor/Analyst to promote Excellent Customer Experience
Education
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University of the East
o BS Computer Science (2nd Year)
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Systems Technology Institute (STI)
o Computer Programming (1 semester)
o 1993
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Culiat High School
o Secondary Education
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Cubao Elementary School
o Primary Education
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Employment
Real Estate VA
WFH
Virtual Assistant - 2019-Present
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Email management
CRM management
Extracting, scrubbing and uploading list
SMS and cold calling
Sitel Phils.
Robinsons Cybergate Pioneer, Mandaluyong City
TSR/CSR - (HP Printers for Windows) April 2019 - August 2019
● Assist consumers with wireless connection and/or other connection issues .
● Basic troubleshooting on printer operations and malfunctions.
● Process replacements for units under warranty.
● Process repair orders.
● Upselling of HP products (inks, printers, laptops, computers, etc…)
● Educating consumers on how to troubleshoot minor issues to save their time.
● Educating consumers on sites they can utilize to help them on their units (Youtube and Website)
Sterling Talent Solutions
4/F Cyberpark Tower1, Cubao Quezon City
Verification Specialist – (Employment/Education/References, US Verification) - August 30, 2016 – March
04, 2019
● Conduct phone and e-mail interviews with references
● Proofreading email responses to obtain accurate information.
● Contact candidates and clients to obtain additional information as necessary
HSBC (Hdpp US CARE, UKCC)
UP-AYALA Technohub Commonwealth, Quezon City
US CARE (US Credit Cards) Sept 2010 - Jan 2013
▪ Responsible for providing Customer care to HSBC US credit card holders & Affiliates.
▪ Provides accurate information to customer's inquiries.
▪ Handling customer objections professionally.
▪ Promotes products and services in line with the customer's need.
▪ Provide solutions to customer's situation (i.e., Lost/Stolen cards, Closure,
▪ Replacement, PIN advice, etc.)
UKCC (UK Retail Banking) Jan 2013 - June 2014
▪ Responsible for providing Excellent Customer Service on a multi-skilled line of business.
▪ Provides accurate information to customer's inquiries.
▪ Handling customer objections professionally.
▪ Promotes products and services in line with the customer's need.
▪ Ensuring the security of customer's information and access.
▪ Promoting the Usage of alternative channels to empower customers.
▪ Provide solutions to customer's situation (i.e., Funds Transfers, Ordering
▪ Cheques/Cards/PINS, etc.)
AEGIS PeopleSupport
Ayala Ave. cor. Gil Puyat, Makati City
CHASE CARDS (Application by Phone) - Dec 2007 - Sept 2010
▪ Responsible for providing Customer Satisfaction
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Tailor-fit product features and benefits to customer's needs.
Ensure to capture and provide accurate details.
Secure customer information.
ALORICA Phils.
33/F Wyndsum Bldg. Ortigas, Pasig
SONY Consumer Electronics - Feb 2007 - Dec 2007
▪ Proving Technical Support for SONY customers
o hook-ups
o remote control programming
o TV
o VCR
o CD Changer
o Blu Ray Player
