Brenda Ondiso

OMONDO BRENDA ONDISO Resume P.O. Box-, Nairobi, Kenya-, - OVERVIEW I am ambitious, self-motivated and goal oriented. I have good leadership and time management skills. I am an honest, humble, diligent, efficient and effective with good organization and multitasking skills. I am highly innovative, assertive, self -motivated and very self- driven, and also able to work under pressure with little to no supervision. CAREER OBJECTIVE To be an accomplished software engineer who seeks a challenging career opportunity where IT initiatives through strategic planning, proactive project management, decisive leadership, dynamic client relations and targeted international marketing and business development can be effectively applied to achieve company objectives. PROFESSIONAL EXPERIENCE Genius Dynamics July 2019-Current Support Manager ✓ Building and maintaining the agency website. ✓ Recruit and manage developers, ✓ Meet with clients for requirements and project details if need be. ✓ Come up with system design and architect for new projects. ✓ Asses viability of new projects ✓ Manage customer business communications Herkitchn Limited October 2018- June 2019 CRM Manager ✓ Develop, revamp and manage herkitchn.com ✓ Calling up clients for new orders and follow ups ✓ Developing marketing techniques to drive new clientage ✓ Maximizing customer lifetime value strategies ✓ Solve customer issues ✓ Suggesting new methods to meet customers’ needs ✓ Analyzing marketing metrics conversion rates, web analytics etc. ✓ Monitor customer care strategies ✓ Collaborate to ensure customer satisfaction ✓ Assisting with promotional events to attract leads ✓ Manage customer business communications Afrinsure Agency Limited October 30th 2017 – April 30th 2018 IT Consultant ✓ Managing social media pages, creation of social media Ads and posts ✓ Responding to clients Queries online ✓ Generating online quotes ✓ Managing and updating the insurance database ✓ Manage website ✓ Testing the insurance database to ensure that all the right figures are displayed ✓ Going for strategic business meetings with partners ✓ Customer service management. Calls, follow-ups, reminders and onboarding of new clients ✓ Creating website content and insurance articles for online posts ✓ Editing and coming up with suggestions for better web pages ✓ Keeping a detailed inventory of clients Ministry of Water and Irrigation, Nairobi May, 2016-July, 2016 Intern – ICT Department ✓ Respond to user requests for service, troubleshoot problems and help develop solutions. ✓ Local Area Network (LAN) installation and support. ✓ Designing and updating website. ✓ Hardware Repair and Maintenance. ✓ Software Installation and administration. ✓ Technical User Support. ✓ Network configuration and support ✓ Installation and configuration of new ICT equipment ✓ Support PC hardware components, desktop operating system software, and application software. ✓ Perform minor repairs to equipment and arrange for other servicing needs. ✓ Identify and report system issues to vendors. Monitor and test resolution of those issues sent to vendors. Monitor antivirus software and updates and repair computers infected with spyware, hardware and/or viruses. ✓ Monitor backup systems and procedures to ensure data security. ✓ Record activities, solutions and other responses to request for service. ✓ Assist in maintaining inventory records and documentation for equipment. ✓ Contribute to Great Valley Center technical documentation and participate in policy, procedure, and standards development. ✓ Consult with vendors, perform research and evaluate products to assist in the selection and purchase of equipment and installation or upgrade of systems. ✓ Assist users in determining appropriate software solutions to meet needs. ✓ Develop and provide user training for basic hardware and software use. ✓ Provide backup technical support for network including router, firewall, and wireless access point. ✓ Maintains open communication and positive working relationship with staff. ✓ Perform other duties/projects as assigned. Jomo Kenyatta University of Agriculture & Technology, Juja Campus Sep,2013-Nov,2013 ICT Department Lab Technician ✓ Install, configure, and maintain file servers, workstations, and peripheral devices in accordance with established standards and procedures ✓ Perform the installation, upgrade, and maintenance of software applications and suites. ✓ Provide user support for installed workstations, peripheral devices, and standard software applications; diagnose and resolve issues reported to the Help Desk by academic and administrative users ✓ Maintain an accurate inventory of technical equipment, including system and software configurations and network addressing ✓ Implement software utilities, install hardware devices, and develop procedures to ensure the security and reliability of equipment, software, and data resources ✓ Perform assigned responsibilities, duties, and tasks according to established practices, procedures, techniques, and standards in a safe manner and with minimal supervision. ✓ Manage, maintain and supervise ICT Student Computer Labs. ✓ Responsible for daily checks and maintenance of student computer lab PC. ✓ Provide basic technical support in resolving software, hardware, and networking issues for lab users. ✓ Troubleshoot virus/spyware issues for student storage & flash drives, PC hardware and software problems ✓ Perform basic networking tasks for students. EDUCATION BSc. Information Technology, 2014-June 2017 Jomo Kenyatta University of Agriculture and Technology Zetech College,- Diploma in Information Technology under JKUAT Moi Equator Girls High School ,- Kenya Certificate of Secondary Education PROFESSIONAL SKILLS Excellent team worker with strong coaching and mentoring skills. Software Development Java, Android, Flutter, Python, NodeJS, C#, Web Technologies: PHP(Php framework Laravel), Django Framework, HTML5, CSS, Javascript Data Modeling: JSON, XML Data Management: MySQL, PostgreSQL, Redis, MSSQL Big Data/Cloud: Kafka, Elastic search Ability to develop creative solutions for complex problems. Superb skills in: Git for Version Control, web sockets for real time applications PERSONALITY • Open minded • Creative • Discoverer • Happy and enthusiastic CERTIFICATION • IBM Big Data And Analytics WEBSITES • https://voicememo.co.ke • https://kkyouthagripreneurs.co.ke • https://bcydn.org • https://www.smkadvocates.com/ • https://edenridge.co.ke/ • http://mochahotel.co.ke/ • http://www.verticalagro.com/ • https://www.herkitchn.com/ • https://studentfactory.africa/ • http://www.petalsofafrika.africa/ • http://right-here.co.ke/ • https://secutectrack.co.ke/ GITHUB ACCOUNT https://github.com/BrendaOndiso LINKEDIN ACCOUNT https://www.linkedin.com/in/brenda-ondiso-b2396b158/ AVAILABILITY • On request Current Remuneration package • On request REFEREES 1. Enock Agwere Senior development manager Genius Dynamics Phone Number: -. Winnie Angaya Founder and Business Development Manger Herkitchn Limited Phone Number:-. Mr. Kipkemei Kitur Chief Operating Officer Afrinsure Insurance Agency Phone Number:-. Carol Jomo, Head Supervisor - ICT Department , Ministry of Water and Irrigation, Phone Number:-. 5. Mr. Phillip Oyier, Chairman IT department, Jomo Kenyatta University of Agriculture and Technology, Phone Number:-.