Brenda Lou P. Tumaclas

BRENDA LOU TUMACLAS VIRTUAL ASSISTANT PERSONAL PROFILE I'm an experienced Virtual Assistant with a verifiable track WORK HISTORY record of resolving complex issues quickly and winning Customer Service Representative clients, and completely projects in a timely manner STREAM GLOBAL SERVICES/CONVERGYS PHILS. (AUGUST 2012 - DECEMBER 2014) Customer Service / Sales Order status inquiry HIGHLIGHTED SKILLS - Property Management Placing an order Order cancellation Processing FH account application -Social Media Management -Email Handling -Calendar Management -Account/Bookkeeping Customer Sales / Tier 1 Tech Support MICROSOFT STORE - Conflict Resolution - Excellent Communication Skills - Troubleshooting - Service and Support - Strong Work Ethic - Great Attention to Detail Tier 1 Technical Support Log Me In Rescue Mac Office Support Basic Microsoft Office Troubleshooting Placing an Order Order Status Office Installation Windows Installation CONTACT INFORMATION Cell: (- Email:-Address: Zamora St., Barangay Uno Katipunan, Zamboanga del Norte FREELANCING JOB EXPERIENCES Customer Service Representative ODESK.COM/UPWORK.COM (MARCH 30 2015 –JULY 21, 2015) Contact Suppliers/ Manufacturers for parts/ item request Creating Invoice Chat Support Phone Support Update Inventory Ring Central Thunderbird Lead Generation/Research (OCTOBER 2016 – MARCH 2017) LinkedIn Research E-commerce Customer Services Representative ODESK.COM/UPWORK.COM (MARCH 30 2015 –JULY 21, 2015) Seller Central Hubstaff Google docs Dropbox Email Handling Phone Support Calling Vendors / Manufacturers Return, Parts and Replacement Requests(manufacturers and vendors) Refunds Follow Up Refunds Lost Package Claims A-Z Claims Wrong Listing Report Refund Report Asana Pacific Standard Time (graveyard) Toysrus.com Walmart.com Target.com Overstock.com Homedepot.com Assistant Property Manager ONLINEJOBS.PH ( MARCH 2018- FEBRUARY 2020) Property Management Basic Accounting and Bookkeeping Paying Invoices Preparing Association Yearly Budget Email Management Calendar Management Property Maintenance Document Keeping / Filing Documents and Annual Reports (Benchmarking, Trash Reports etc) Inbound and Outbound calls (vendors/homeowners) Requesting bids and proposals Coordinate move in and move out Work Orders Account Specialist General VA SALVADOR VASSALLO (NOVEMBER 2019 - MARCH 2020) Calendar Management Email Management Social Media Manager Hubspot EDUCATIONAL BACKGROUND Bachelor of Science in Nursing (S.Y-) JOSE RIZAL MEMORIAL STATE UNIVERSITY DEAN'S LISTER BEST RETURN DEMONSTRATOR Bachelor of Science in Hotel and Restaurant Management (S.Y-) JOSE RIZAL STATE UNIVERSITY GOVERNOR (DEPARTMENT) LEADERSHIP AWARD DEAN'S LISTER ACADEMIC AWARD MOST OUTSTANDING STUDENT