Brenda Anyango Amoke

Brenda Anyango Amoke Nairobi, E:-P:- Professional Summary Skilled customer service professional with 5 years of handling customers’ queries. Dedicated to bettering customer experience with reliable product education, timely assistance, helpful feedback, and respectful conflict management response. Confident communicator with the ability to respond to customer inquiries, and mediate conflict. Enthusiastic and personable individual who enjoys working with people and building long-lasting relationships and product loyalty. Passionate about creating organizational success and bettering brand reputation through serving customers in a truly memorable way. Skills Accomplished communicator who understands the value of listening, thoughtful responses, and objectivity. Confident conflict mediator with the proven ability to reach solutions that are beneficial for both customer and company. Willing to learn about new products and committed to providing product information in a way that is honest, tactful, and memorable. Strong organizational skills with the ability to multitask to ensure deadlines are met and customers are treated in line with required policies and procedures. Work Experience Customer Experience Executive Safaricom PLC 2017 – present Handled inbound calls and assisted customers with specific inquiries. Listened closely to each customer's needs and determined the best possible response and solution. Provided excellent customer service that exceeded customer expectations on a regular basis. Promoted services and products offered by the company. Updated the existing databases with changes and the status of each Resolved customer queries complaints. Communicate with customers who have escalated issues to determine beneficial resolution and ensure timely follow-up to verify that complaints have been addressed and satisfied. Communicated with customers to ensure product understanding, answer questions, and facilitate conflict resolution. Education Bachelor of Science in Environmental Conservation and Natural Resource Management 2014 The University of Nairobi Nairobi, Kenya