Breanna Pryce

BREANNA ASHLEY PRYCE Customer Service / Virtual Assistant / Cold Calling and Customer Support A versatile and results-driven professional with over five years of experience in customer service, virtual assistance, cold calling, and client support. Proven ability to manage customer inquiries, handle high-volume outbound calls, schedule appointments, and provide administrative support with accuracy and professionalism. Certified in Customer Service Supervision, with excellent communication, time management, and technical skills, including Microsoft Office and Canva. Committed to delivering exceptional service, building strong client relationships, and supporting business goals in both remote and on-site environments. CONTACT ***Work Experience starts on the second page. - SKILLS -St. Ann, Jamaica LANGUAGE English - Native C2 EDUCATION HEART Trust College of Hospitality Fast learner with strong attention to detail. Excellent stamina and ability to perform manual tasks. Team player & Customer Service experience. POS system and basic inventory management. 2022 Level 3 Certification in Customer Service Supervisor York Castle High School- Punctual, responsible, and adaptable in changing work environments. Customer Service and Team Leadership High School Diploma— CSEC Subjects Passed Advanced Level—CAPE Virtual Assistant and Cold Calling EXPERIENCE SUPERVISOR FITZROY'S RETAIL AND WHOLESALE January 2020 - May 2025 Implemented a structured scheduling system (25%) and remotely coordinated daily team tasks (30%) to improve service flow during peak hours. Trained staff in customer service best practices (20%) and supported client inquiries through virtual channels and cold calling (25%). These efforts led to a 40% boost in customer satisfaction and significantly improved overall team productivity. Identified issues in customer experience due to poor product visibility and layout, affecting service flow and sales (30%). Led a complete reorganization of merchandising strategies (40%) and remotely coordinated display planning and feedback collection (20%) to enhance accessibility. These improvements contributed to a 35% increase in daily sales and significantly elevated overall customer satisfaction (10%). Managed and resolved 60% of customer complaints directly by addressing issues calmly and professionally across phone, email, and in-person channels. Provided follow-up support (25%) and virtual assistance (15%) to ensure customer concerns were fully resolved and documented. These efforts led to a 50% reduction in complaints and strengthened client loyalty through consistent, trust-driven service. LANGUAGE English (Native C2 Proficiency) Spanish (Basic Knowledge)