Breanna Martens

BREANNA MARTENS-- PROFILE An energetic and enthusiastic, customer-focused Manager experienced with all aspects of effectively managing a small business office environment. I have demonstrated ability to work with the public, an aptitude for working independently as well as within a team environment with strong leadership skills. Seeking a position that will enable me to fully utilize my communications, leadership, organization, and problem-solving skills to benefit the company and further my career QUALIFICATIONS         Medical Office Assistant Diploma Medical Transcription Canadian Red Cross First Aid Certificate MHFA Certificate NVCI Training Superior Customer-focused Communications Problem-solving Workload Scheduling; Dispatching          Business Administration Diploma Proficient in MS Office Suite Proficient in Accuro/EPR systems Month End and Year End Reports Records Management Customer Invoicing Research and Event Planning Data Entry Typing Speed: 70 wpm EXPERIENCE          Scheduling clinic appointments, diagnostic testing, scheduling all OR procedures Working closely with patients and all surgical staff Slating emergency procedures with OR staff Coordinating physician’s calendar with respect to surgeries, meetings, clinics, teaching sessions; as well as preparing on-call schedules Triaging telephone calls, managing patient flow in clinic Proofing transcribed clinic visits and OR reports Fielding correspondence with surgeon’s and doctor’s offices Submitting all necessary paperwork in regards to medical claims Billing procedures Medical Office Assistant Canadian Cancer Society (Practicum)  2018- present Scheduling rides to and from treatments - Breanna Martens RESUME Surgical Office Assistant University Medical Group 1    Assisting patients to and from different departments in the hospital Coordinating with Radiology and Chemotherapy departments Providing patient care in patient lounge Office Manager RF Appliance                - Obtained service requests from manufacturers and contract vendors; Planned and monitored daily technician schedules and adjusting accordingly to meet customer service demands Managed and oversaw administrative functions to ensure all paperwork is processed efficiently and in a timely manner Supervised , trained and coached administrative assistant Responded to manufacturer and vendor queries Negotiated with manufacturers and vendors for parts delivery, backordering, etc. Answered customer calls and provided customer service Handled and resolving customer complaints Ordered, tracked, and received manufacture appliance parts Managed inventory and office supplies Processed warranty claims Created and processed invoices Streamlining office systems to maximize office productivity Produced month end and year end reports Documented office procedures In this role, I also provide administrative support to the business owner, which involves managing schedules, preparing reports and correspondence. Sales Floor Leader Reitman’s Canada    Handled in-store customer complaints; encouraged a friendly customer-service environment. Managed store opening and closing procedures, along with cash balancing. Coordinated shift schedules of full-time and part-time personnel. Assumed full responsibility associated with opening and closing processes for the store location. Barista Starbucks 2006 – 2007 Managed opening and closing of the store kiosk, scheduled employees, managed stock order and inventory, cash balancing and close-out activities. Maintained customer goodwill and dealt with customer concerns and issues. Breanna Martens RESUME  2008 – 2010 2 EDUCATION       Medical Office Assistant—Robertson College Business Administration—Robertson College o Achieved honours with a 94% overall, and 100% in Medical Transcription o Excelled in Business Communications, Clinical Procedures and Preventative Health o Fine-tuned proficiency in MS Office o Well versed in Electronic Medical Records (Accuro) o Confidently able to take and record patient vital signs Marketing Management Certificate Program Red River College Proposal Development Workshop, Write-2-Market (2008) Hairstyling Diploma, Winnipeg Technical College (2005) Grade 12 General Diploma Additional Qualifications Emergency First Aid/AED/CPR Level C Certified Canadian Red Cross, Winnipeg, Manitoba 2018 PHIA Training WRHA Region 2018 Mental Health First Aid Certified Mental Health Commission of Canada 2018 Non-violent Crisis Intervention Crisis Prevention Institution 2018 Clear Criminal Record, Child, and Adult Abuse registry Updated on Request Salvation Army  Sorted toys for toy mountain, put together gift bags for children of specific age groups, took families through the facility in order to collect gifts for Christmas. Breanna Martens RESUME Volunteer 3