Bread Belinda Bakano

BREAD BELINDA BAKANO Professional Summary Motivated Customer Support Specialist with proven experience in handling high-volume customer interactions in a beauty retail environment. Skilled in chat, email, and phone support, complaint resolution, and appointment scheduling. Tech-savvy, adaptable, and familiar with Google Workspace, Shopify basics, and CRM tools. Seeking to contribute strong communication and problem-solving skills to a remote Customer Support role at Hubstaff. Core Skills  Customer Support (Chat, Email & Phone)  CRM & Ticketing Systems (Zendesk, Freshdesk, HubSpot)  Google Workspace (Docs, Sheets, Gmail, Calendar)  Appointment Scheduling & Order Processing  Conflict Resolution & Complaint Handling  Remote Collaboration Tools (Slack, Zoom, Trello) Professional Experience  Customer Support Specialist (The Tulip body care) Abuja, Nigeria (2022 –2025) Responsibilities 1. Responded to 100+ customer queries daily via chat and in-person, offering product recommendations and resolving complaints. 2. Processed customer orders, payments, and refunds while ensuring accurate transaction records. 3. Scheduled appointments for consultations and services, improving client retention. 4. Maintained detailed reports using Google Workspace to track sales and customer feedback. 5. Provided after-sales support, ensuring a positive customer experience and repeat purchases. Education Bsc Microbiology– [Ahmadu Bello University Zaria] – 2020 Certifications  IT supports Fundamentals  Customer Service Fundamentals (in view)– Coursera 2024