Brazilia Francesca Valdez

Valdez, Brazilia Francesca Racaza 25A Vasquez Compound, 5th St., Espina Village, B. Rodriguez St., Cebu City, Philippines 6000 Mobile #: --Skype ID: braziliavaldez920 SKILLS AND KNOWLEDGE: Excellent English communication skills Technology savvy (computer and internet proficiency) Culturally sensitive and excellent social skill Excellent organizational skill Perceptive, creative, talented, energetic and future-oriented WORK EXPERIENCE: HOME-BASED ENGLISH TEACHER Right Words Second Language Online Classroom January 2016 to present -Online English teacher to children ages 4-12 years old from China HOME-BASED VIRTUAL ASSISTANT (Independent contractor) Via Upwork.com (previously known as Odesk.com) Upwork provides an online workplace, where companies hire, manage, and pay freelancers through our web-based platform January 2015 to January, 2016 -Customer service handling through email and phone calls TOEIC COACH AND ENGLISH TUTOR February 14 2014 to September 14, 2015 Freelance - One-on-one, Mondays to Fridays, part-time -handled Business English course and coaching to ace the TOEIC test to a Japanese student -made evaluation on student’s performance using textbooks and other online supplementary materials -created a supportive, motivating and language rich class and acts as a role model and user of the English to the student QUALITY CONTROL / OBSERVATION TEAM Member May 2013 to February 2014 QQ ENGLISH Real Great English Corporation http://www.qqeng.com/ Skyrise 4, Cebu I.T. Park, Lahug, Cebu City, Philippines -improved instruction by promoting better performance -encouraged teachers to maintain their professional growth -developed and implemented baseline English language assessments for students to facilitate placement in classes according to existing levels, skills and future aspirations. This assessment is called FTL (First Time Lesson)/Placement Test for new students, and PT (Progress Test) for every 4 weeks the students have stayed in school -facilitated evaluation as one of the key methods by which the principal provides instructional leadership to the school and serves to highlight teachers’ strengths as well as their weaknesses and to strengthen interactions between the observer and the teacher, and to provide guidance to teachers in improving their professional skills -regularly hosted student related weekly programs like “Welcome Party” to welcome new students with entertaining games and “Recognition Ceremony” to recognize the students who completed the offline program TRAINER (TOEIC AND PHONOLOGY) May 2013 to February 2014 QQ ENGLISH Real Great English Corporation Skyrise 4, Cebu I.T. Park, Lahug, Cebu City, Philippines -responsible for the planning and delivery of language courses that will predominantly target teachers with little or no prior training in TOEIC and Phonology -ensured that current best practice approaches to English as a foreign language are incorporated in the planning and delivery of the course -utilized appropriate adult learning principles which encourage participation and success from a range of learners/trainers -developed session plans and learning materials that reflect an understanding of the functional English language needs of the group TEAM LEADER May 2012 to May 2013 QQ ENGLISH Real Great English Corporation Skyrise 4, Cebu I.T. Park, Lahug, Cebu City, Philippines -created an environment oriented to trust, open communication, creative thinking and cohesive team effort -motivated and inspired team members -sustained leadership by proactively setting a good example -facilitated problem solving and collaboration -maintained healthy group dynamics -intervened when necessary to aid the group in resolving issues -ensured that team members have the necessary knowledge to effectively participate on the team -recognized and celebrated team and individual accomplishments and exceptional performance -contributed to teachers' appraisals and evaluation -organized and facilitated regular staff meetings -collated organizational data (monthly overtime sheets, performance evaluation, performance incentive count) -attended regular meetings as directed by management ESL (ENGLISH AS A SECOND LANGUAGE) TEACHER QQ ENGLISH Real Great English Skyrise 4, Cebu I.T. Park, Lahug, Cebu City, Philippines ONLINE (Skype class) August 2013 to February 2014 -weekend Rest day Overtime, 16 classes per day (depending on student's online booking), 25-minute class with 5-minute break in between -taught students ages 2- 70+, usually Japanese, with different curricula offered by the school OFFLINE ( 1:1 (one-on-one) , 1:4 (group class) ) January 2012 to May 2013 -8 classes per day, 50-minute-class with 10-minute break in between classes -assessed and continuously monitored student progress -planned, prepared and delivered lessons to classes -encouraged students to actively participate throughout the class -researched and devised entertaining, amusing, interesting, creative, productive lessons for students -taught small groups and on one-on-one basis -participated in staff meetings CUSTOMER SERVICE REPRESENTATIVE Call Center and Email Support Aegis PeopleSupport Inc., (currently Teleperformance) December 4, 2009 to December 8, 2011 Aegis Tower 1, Villa St., Cebu I.T. Park, Lahug, Cebu City, Philippines -American Financial Account -Received, processed and verified the accuracy of orders from customers utilizing the organization's internal mainframe systems and customer purchase orders -Initiated required action for response to customer service requests for order changes, including the maintenance of order/customer information files -Ensured and provided quality service to customers -Received inquiries from customers through calls (Inbound) and email -Can process 50 emails per hour, AHT 1min30s PRIVATE ENGLISH TUTOR (ESL) FREELANCE October 2005 to March 2009 Cebu City, Philippines -conducted classes in students’ individual homes - one to three hours per student a day, one-on-one -Handled Korean and Japanese students studying English, age range from 8 to 50 years old -Assessed students’ performance in English communication skills -Devised a study plan appropriate for each student’s level TRAININGS AND CERTIFICATION: TEFL (Teaching English as a Foreign Language): programs in countries where English is not the primary in countries where English is not the primary language TESOL (Teaching English as a Second or Other Language): is a general name for the field of teaching that includes both TESL and TEFL Obtained: March 2012 -Online TEFL Course (60 hours): Candidates have learned and practised the key skills of language teaching and have demonstrated the ability to develop as an English Language teacher. The candidate has displayed a native-level knowledge of English and has had experience using materials used in English teaching. The candidate has displayed the ability to plan lessons and an awareness of classroom management. The candidate has also displayed an aptitude to gain insight from feedback. TOEIC Training for Teaching QQEnglish TOEIC Intensive Course By Yoshito Miyosawa and James Webb -completed a 3-month QQE TOEIC Training Course for teachers, Obtained: October 10, 2012 TOEIC Test Result: 940 out of 990 (95%) -International Professional Proficiency -to communicate effectively in any situation -The Test of English for InternatiTonal Communication is produced by ETS (Educational Testing Service). TOEIC test questions are based on real-life work settings in an international environment (meetings, travel, telephone conversations, etc). OTHER TRAININGS/SKILLS: Theater Arts – Musical theater productions (singing, dancing and stage acting) SIDDHARTHA THE MUSICAL, THE VAGINA MONOLOGUES, EMOTIONAL CREATURE EDUCATION: College Bachelor of Arts (B.A.)Psychology Graduated: June 25, 2015 University of the Philippines Cebu College Gorordo Ave., Lahug, Cebu City Thesis, “Marital Satisfaction Among Wives In Cebu” University of the Philippines Professional Education Division (High School) Gorordo Ave., Lahug, Cebu City June 1998 – March 2002 Cebu City Central School (Elementary) Osmena Blvd., Cebu City June 1992 – March 1998 Philippine Christian Gospel School (PCGS) (Elementary) Junquera St., Cebu City June 1990 – March 1992