BN
BRAYAN NORONHA
--813, Grand Horizon, Dubai Sports City
PROFESSIONAL SUMMARY
As an individual on a constant quest for success and learning my ability to identify revenue opportunities
in sales tallied with my experience in commercial & personal banking has enabled me to achieve a high
level of performance, continually exceeding targets. I am a strategic planner with researched market
knowledge always aimed at making an organization cost effective, streamlining processes, increasing
productivity while being able to skillfully accomplish individual tasks & work well as part of a team.
My approachable personality and effective communication skills as an experienced account sales &
customer service professional along with my upselling skills have resulted in strong client relations with a
high retention rate resulting in business profitability.
KEY COMPETENCIES & SKILLS
Microsoft Office
Commercial Banking
Operations Management
Customer Service
Budget & Asset Management
Fluent in English, Hindi & Konkani
WORK EXPERIENCE
Account & Sales Executive
Blue Marine Resort, Jun 2018 – Aug 2020, Calangute, Goa - India
•
Conducted market research to identify selling possibilities and evaluate customer needs.
•
Actively sought out new sales opportunities through cold calling, networking and social media.
•
Negotiated & closed deals while handling complaints and/or objections.
•
Created reviews and reports with sales and financial data.
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Compiled extensive reviews with customers feedback for internal evaluation.
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Projected sales and identified less profitable areas minimizing loss by closely monitoring operations.
•
Researched market trends and stayed current on customer preferences to better lead sales
operations.
•
Accounted for daily cash count, prepared deposits and updated financial records with current
totals.
Junior Clerk
Citizen Credit Co-operative Bank Ltd, Mar 2016 - May 2018, Panaji, Goa - India
•
Part of the operations team that dealt with posting daily transfers for customers, opening and
closing of new fixed deposits and recurring deposits as well as opening and closing of saving
accounts and various current accounts.
•
In-charge of customer service & customer retention.
•
Conducted Forex transactions that included buying and selling of foreign currency as well as
trading with different money exchange companies.
•
Posted NEFTS and RTGS for customers.
•
Posted daily cheques (CTS Outward clearing).
•
Responsible for franking of legal documents for customers as well as loan documents for the bank.
•
In-charge of monitoring certain loan accounts as well as NPA accounts.
•
Prepared inspection reports for loan accounts.
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Prepared monthly reports and statements of the bank.
•
Cashier/Teller.
Sales & Operations Executive
Falcon Beach Resort, Jan 2015 - Feb 2016, Calangute, Goa - India
•
Worked in conjunction with the General Manager to actively manage key property issues
(including capital projects & refurbishments) for the resort.
•
Handled customer queries while supporting our local & international guests.
•
Tracked budget expenses and put together reports for accounting.
•
Created training modules for learning and development of new staff.
EDUCATION
Bachelor of Science, Biotechnology
Dhempe College of Arts & Science - Miramar, Goa, India
Apr 2015
High School Diploma, Science
Don Bosco High School - Panaji, Goa, India
Apr 2012
