Brayan Estrada Escobar

I have worked in the call center industry for the last 10 years, performing as a customer service representative, and then moving on to management roles such as Supervisor and Operations Manager. During these years I have gained experience in delivering customer service of quality, managing performance and everything related to call center operations. This work experience has allowed me to sharpen different interpersonal and professional skills such as:

• Customer orientation and ability to adapt/respond to different types of characters.
• Strong phone contact handling skills and active listening
• Excellent communication and presentation skills
• Ability to multi-task, prioritize and manage time effectively
• Attention to Detail
• Organizational Skills
• Ability to Work Under Pressure
• Computer Skills
• Problem Solving