Brandy Mc Donald

BRANDY MCDONALD Edmond, OK |-|- I am a high-performing trusted military spouse with years of experience in a number of customer service, financial, and bookkeeping roles. I am a detail-oriented team manager eager to leverage a can-do attitude into a store leadership, clerical, or data analytics role. There is not a challenge from which I back down! EXPERIENCE Military Spouse/Stay at Home Parent01/2014 – Present US Navy, United States In support of an active-duty Navy career, after transfer to Great Lakes, IL it was decided I would remain at home to run a household and raise my child. Provided hands-on supervision of formal education for one child, including virtual charter school curriculum from 2019 to present. Liaised with school officials. Managed household budget, saving an average 20% in household expenditures while completely reorganizing all household items. Cashier/Server Jimmy’s Egg Restaurant, Oklahoma City, OK-,- Full-time server for breakfast and lunch diner, handling up to 24 customers at a time including order-taking, delivery, and acting as cashier. Hand-selected to supervise and perform closing duties, a task usually set aside for store managers only. Tasks included tip and cash register accounting, physical security, and quality assurance in compliance with company policy. Returned part-time from-, resigned due to personal medical concerns at the time. Bank Teller2010 Wachovia Bank, Pensacola, FL Transferred to Pensacola while my husband was in US Navy Flight School. Specifically recruited to train all tellers, managers, and supervisors on Wells Fargo technologies, company policies, and culture. Specialized in differences training and standardization across all branch-level activities. Oversaw all cash delivery and dual-control financial surety, liaising with Loomis representatives for future branch needs. Wells Fargo Bank Bank Teller, Boise, ID- #1 performer for cash flow in district, ranked top 10 in entire Pacific Northwest region. Consistently performed in top tier of all sales commission rankings. Specifically trained on all proprietary computer systems, financial accounting practices, and consumer lending requirements. Consistently handled customer accounts worth well over $1 million dollars, specifically trusted to handle high-volume and net worth operations. Oversaw all cash delivery, physical security, and dual-control financial surety, liaising with Loomis representatives for future branch needs. Assistant Store Manager Blockbuster Video, Boise, ID- Guided a team of five associates in promotional sales. Led store to #1 rating in Northwest region. Single-handedly trained and trusted with opening and closing duties achieving zero mishaps. Responsible for weekly employee scheduling, inventory, receiving, physical security, and customer membership data support. Main point of contact for all customer complaints, providing adequate solutions to maintain customer loyalty. Liaison for inside and outside sales reps, advising on current sales trends and identifying future opportunities. EDUCATION High School Diploma 2005 Capital High School, Boise, ID