Brandy Mathis

Brandy Mathis Anderson, IN 46011-- Highly motivated individual with a strong track record of achieving results, seeking a challenging and dynamic role that will allow me to leverage and further enhance my business skills. Authorized to work in the US for any employer Work Experience Virtual Assistant Freelancer - Remote May 2019 to Present Key Achievements: • Successfully provided versatile support to clients, adapting to a wide array of tasks and challenges. • Focused on delivering exceptional results while maintaining a high level of adaptability and resourcefulness. Responsibilities: • Demonstrated a proactive and flexible approach to meet clients' needs, including tasks not traditionally associated with a Virtual Assistant role. • Maintained a track record of excellence in delivering support across a broad range of projects and responsibilities. Job Description: In the realm of being a Virtual Assistant, I don't limit myself to a specific set of skills or predefined tasks. To me, being an outstanding VA means embracing a mindset of unwavering adaptability and a commitment to tackling anything and everything that comes my way on behalf of my clients. While the traditional notion of a VA role may involve a specific list of duties, my approach is defined by a willingness to accept the unexpected and take on tasks that my clients may prefer to delegate. I don't just provide support; I thrive on identifying innovative solutions and ensuring successful outcomes, all within the stipulated time frame. Over the course of my tenure as a Freelance Virtual Assistant, I've demonstrated a proactive and flexible approach in serving my clients. I've maintained a stellar track record in adapting to their ever-evolving needs, regardless of the nature of the task at hand. My focus remains on delivering exceptional results and ensuring that my clients can rely on me for unwavering support. In essence, my work as a Virtual Assistant transcends the boundaries of a typical job description. It is rooted in a commitment to being the go-to problem solver, enhancing my clients' lives by simplifying the complex and providing value through adaptability and resourcefulness. Community Manager Van Rooy Properties - Anderson, IN January 2017 to October 2020 Key Achievements: • Successfully managed the daily operations of an 89-unit property, ensuring efficiency and tenant satisfaction. • Oversaw full-cycle capital investments, from planning to execution, enhancing property value. • Demonstrated proficiency in managing all aspects of human resources, vendor relationships, and interdepartmental coordination. Responsibilities: • Demonstrated exceptional organizational and leadership skills in the management of daily operations, tenant relations, and property security. • Spearheaded planning and execution of capital investments, contributing to the overall improvement and value enhancement of the property. • Managed all huma resource functions, from hiring and training to employee relations, fostering a positive work environment. • Streamlined financial processes by coding and approving bills, ensuring accurate and efficient financial management. • Executed marketing strategies, resulting in a consistent and high occupancy rate through effective tenant screening and lease enforcement. • Cultivated strong working relationships with insurance providers, HUD, residents, property owners, corporate offices, contractors, employees, and vendors to facilitate smooth property operations. • Ensured property maintenance, preventive measures, and prompt issue resolution to guarantee the property's efficient and seamless functioning. Job Description: As a Community Manager at Van Rooy Properties, my role extended beyond traditional property management. I held full responsibility for the daily operations and overall management of an 89-unit property, and my approach was rooted in efficiency and tenant satisfaction. One of the key achievements during my tenure was overseeing capital investments from inception to completion. This hands-on approach allowed me to actively contribute to the property's value enhancement and ensured that every investment yielded tangible results.In addition to my role as a property manager, I successfully managed all aspects of human resources at the site. This included recruitment, training, and the fostering of positive employee relations, creating a harmonious work environment. Financial management was a crucial aspect of my responsibilities. I coded and approved bills, ensuring precise financial processes and accountability.In terms of tenant management, my responsibilities encompassed marketing strategies, which maintained high occupancy rates. Effective tenant screening, lease enforcement, and strong tenant relations were integral to the property's success. My role also extended to fostering and managing crucial relationships with insurance providers, HUD, residents, property owners, corporate offices, contractors, employees, and vendors. This collaborative approach ensured the seamless and efficient operation of the property.To summarize, my work as a Community Manager was marked by a holistic approach that extended far beyond traditional duties. I was dedicated to overseeing all aspects of property management, enhancing its value, and ensuring the property's overall efficiency and smooth operation. Business Office Assistant Heartland Dental, LLC - Anderson, IN January 2016 to April 2019 Key Achievements: • Demonstrated multitasking abilities by handling a diverse range of responsibilities, from patient care to administrative tasks. • Contributed to improved patient care by assisting in medical workups and ensuring exam rooms were efficiently prepared. • Enhanced office efficiency by taking charge of various administrative tasks, including processing copays, scheduling, and follow-up on claims. Responsibilities: • Provided exceptional patient care by assisting patients to examination rooms and post-procedure support, ensuring a comfortable and reassuring experience. • Contributed to medical workups and prepared exam rooms, creating an organized and efficient healthcare environment. • Handled administrative tasks, including prior authorizations, check-in/out, and processing copays and final payments. • Facilitated a seamless patient experience by assisting patients to their vehicles following procedures. • Managed critical reporting tasks, such as 30/60/90-day reports, improving operational efficiency. • Ensured timely revenue by actively following up on unpaid claims, gathering requested information, and resubmitting claims for payment. • Streamlined financial processes by processing Care Credit applications, supporting patient access to healthcare services. • Played a pivotal role in office logistics, including travel planning and accommodation arrangements, to optimize staff effectiveness. • Managed scheduling and reminder calls, contributing to patient engagement and timely appointments. • Demonstrated versatility by taking on additional responsibilities as required. Job Description: As a Business Office Assistant at Heartland Dental, LLC, I had the privilege of undertaking a multifaceted role that spanned both patient care and administrative functions. My commitment was to create an environment that not only provided exceptional patient care but also ensured the efficiency of office operations. Patient care was a core element of my responsibilities. I assisted patients to examination rooms and provided crucial post-procedure support, Medical Office Assistant/Manager Dr Wakim/Dr Ritchison - Anderson, IN April 2012 to October 2018 Key Achievements: • Managed a wide range of medical office operations, ensuring a seamless patient experience and office efficiency. • Demonstrated expertise in patient care by checking in/out patients, collecting and entering payments, and scheduling surgeries and follow-ups. • Successfully facilitated office procedures, while maintaining full HIPAA compliance and ensuring patient privacy. Responsibilities: • Ensured a welcoming and organized patient experience by efficiently checking in and out patients. • Managed financial aspects by collecting payments, processing insurance pre-certifications, and providing assistance with Care Credit financing. • Contributed to office efficiency by overseeing 30/60/90-day reports and maintaining electronic and physical medical records. • Streamlined scheduling for surgeries and follow-up appointments, creating a well-organized healthcare environment. • Prioritized patient privacy by adhering to HIPAA compliance standards at all times. • Assisted medical professionals with office procedures, ensuring a smooth and efficient workflow. • Undertook various general office duties to support overall office operations. Job Description: My role as a Medical Office Assistant/Manager at Dr. Wakim/Dr. Ritchison's practice involved overseeing a broad spectrum of responsibilities aimed at creating a seamless and efficient healthcare environment. In my time at this practice, I committed myself to patient care and office efficiency. A significant portion of my role focused on patient care. I ensured that patients' experience was welcoming and organized by efficiently checking them in and out, contributing to a positive and reassuring atmosphere. In addition to patient care, I managed financial aspects of the office. This included collecting payments, processing insurance pre-certifications, and providing valuable assistance with Care Credit financing. The financial stability and support offered were integral to the practice's success. Office efficiency was a core element of my responsibilities. I was responsible for overseeing 30/60/90day reports and managing both electronic and physical medical records. This helped in maintaining an organized and structured healthcare environment. Scheduling played an essential role in our practice. I efficiently managed the scheduling of surgeries and follow-up appointments, ensuring that all patients' needs were met promptly. Maintaining full HIPAA compliance was a top priority in my role. I was dedicated to ensuring that patient privacy and confidentiality were upheld at all times. Lastly, I provided crucial support to medical professionals during office procedures, guaranteeing a smooth and efficient workflow. I also undertook general office duties to contribute to the overall office operations. In summary, my work as a Medical Office Assistant/Manager was defined by my dedication to patient care and office efficiency. I committed to providing a welcoming and organized patient experience while ensuring the practice's financial stability and adherence to strict privacy standards. Education College Credits in Business Marketing American InterContinental University-Online January 2005 to October 2005 High school diploma in Business (Advanced Path Taken) Gatlinburg Pittman High School - Gatlinburg, TN Certification in Business Management Essentials Certification in Project Management Essentials Certification in HR Management Badge/Certificate in SEO Certification in Non-profit Essentials Skills • Insurance Verification (7 years) • Management (7 years) • Microsoft Excel (6 years) • Accounting (6 years) • Microsoft Word (10+ years) • Office Management (7 years) • Marketing (2 years) • Customer Service (10+ years) • Conflict Resolution (8 years) • Customer Relationship Management (8 years) • Collections (10+ years) • Account Management (7 years) • Payroll (6 years) • Personnel Management (7 years) • Dentrix (6 years) • Teamwork (10+ years) • Management (8 years) • Accounts Receivable (7 years) • Account Reconciliation (5 years) • Remote Work (5 years) • Yardi • Collections (8 years) • Social Media Marketing (5 years) • Microsoft Office (10+ years) • Basic Math (10+ years) • Microsoft Office (10+ years) • Human Resources (6 years) • Employee Evaluation (6 years) • Employee Supervision (8 years) • Employee Relations (6 years) • Management Experience (7 years) • Project Management (4 years) • Google Docs (6 years) • Administrative Experience (10+ years) • Marketing (8 years) • Filing (10+ years) • Computer Literacy (10+ years) • Compliance Management (6 years) • Data analytics (2 years) • Clerical (10+ years) • Microsoft Outlook • Word Processing • Negotiation • Workforce Management (6 years) • Merchandising (6 years) • Property Management (5 years) • Remote Access Software (2 years) • Digital Marketing • Fair Housing Regulations • General Ledger Accounting (7 years) • QuickBooks (10+ years) • Communication skills (10+ years) • Phone Etiquette (10+ years) • Relationship Management (5 years) • Typing (10+ years) • Google Suite (10+ years) • Data Entry (5 years) • Medical Terminology (7 years) • Medical Billing (5 years) • Medical Office Experience (7 years) • Content Creation • Social Media Management (3 years) • Social Media Monitoring (3 years) • Analytic (10+ years) • Medical Office Experience (8 years) • Medical Billing (4 years) • Call Center (4 years) • Organizational Skills (10+ years) • Customer Relations (10+ years) • Product Demos (6 years) • Windows (10+ years) • Meeting Planning (8 years) • Personal Assistant Experience (7 years) • Upselling (6 years) • Sales Support (10+ years) • Social Media Management (6 years) • Research (5 years) • Caregiving (3 years) • Customer Support (10+ years) • Intake Experience (6 years) • Data collection • Meeting Planning (5 years) • Live Chat (4 years) • Planograms (7 years) • Retail sales • CRM Software (8 years) • Schematics • Training & development • Proofreading • Multi-line phone systems • Problem-solving • Team Work • Reliability • Documentation review • Patient monitoring • Medical documentation (4 years) • Content Development • Calendar management (6 years) • Travel planning (5 years) • Microsoft Access (5 years) • Data management • Office experience (10+ years) • MailChimp • WordPress • Leadership • Trello • Analytics • Microsoft Excel • Microsoft Powerpoint • Business management • Accounts Payable • Blogging • Creative writing • Zendesk • Recruiting • Computer networking • Branding • Hospitality • Events management • Document management • E-commerce • Ghostwriting (4 years) • Email Management • Aging Reports • Contract negotiation • Front desk • Computer skills • Budgeting • Email Marketing • Human resources (2 years) • Project management (1 year) • Nonprofit management (1 year) Certifications and Licenses Federal Fair Housing Certificate Present CPR Certification HIPAA Certification Present Assessments Administrative support professional fit — Proficient February 2021 Measures the traits that are important for successful administrative support professionals Full results: Proficient Administrative assistant/receptionist — Proficient June 2021 Using basic scheduling and organizational skills in an office setting Full results: Proficient Office manager — Proficient January 2021 Scheduling and budgeting Full results: Proficient Call center customer service — Proficient June 2021 Demonstrating customer service skills in a call center setting Full results: Proficient Sales skills — Proficient September 2020 Influencing and negotiating with customers Full results: Proficient Customer service — Proficient April 2020 Identifying and resolving common customer issues Full results: Proficient Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.