Brandon Smith

Brandon Smith 1305 Aster Ln  Lompoc, California 93436  Phone: -  E-Mail:- Objective Seeking a challenging yet exciting position where I can utilize my Customer Care/Account Services/Renewals experience that puts me into a position where I can contribute to the company’s success as well as continue my own growth. Experience Citrix/GetGo/LogMeIn: Customer Care Representative/Account Services Specialist/Renewal Representative 10/19/15 – 1/13/20 • Provide excellent customer service as well as maintain a professional image • Self-motivated and demonstrated ability to manage high volume of diversified requests • Able to handle the most difficult of situations and work through them with ease • Top performer in Customer Care (handles the most phone calls), Account Services (closed the most cases) and Renewals • As a Renewal Representative I had the highest retention rate as well as the most add ons passed to Account Managers • (Retained over a million dollars of renewals per month and over half a million of net new business identified). Big 5 Sporting Goods: Manager Trainee/Assistant Manager 08/10/14 - 08/10/15 • Assisted customers while excelling at managing footwear department • Responsible for opening and closing as well as vital paperwork and essential functions of store operations • Instituted change completely revamping stock room to make it more efficient Conserv Fuel: Cashier 08/12 - 08/14 • Monitored and managed the store throughout the graveyard shift 10pm-6am for two years • Oversaw paperwork and essential functions of day end and day open operations Skydive Santa Barbara: Video Editor/Driver/Video Department Manager 07/09 – 12/10 • Responsible for opening and closing procedures • Inspect landing zone, aircraft, van, and gear to ensure safety • Required to edit videos in a timely and efficient manner while supporting staff during high volume demand Oki Sushi: Kitchen Manager/Cook 07/08 – 04/08 • Prioritize responsibilities under extreme stress • Maintain professional image and cleanliness in a high volume restaurant • Oversaw all kitchen operations sustaining quality and service Education Allan Hancock College Working towards degree. Courses taken include: administration of justice, psychology, sociology, and business. 2