Brandon Sabean
736 BSMT-Rundleside DR NE Calgary, AB
Home --
Objective
Technical Specialist who wants to grow in his current role
HIGHLIGHTS
Supervisor of 10 – 20 people
Customer service representative who strives for excellence in customer service
Student of the month, First Year Student and Graduate Student awards
Advance technical service and application support in help desk environments 5 – 6 years
Installing, setup, maintenance and support of external VOIP Server, FreePBX with a IVR with multiple incoming long distance telephone lines
Technical Summary
Operating Systems:
Windows 95 - 98 se; Windows 7; Windows 8 – 8.1; OSX 9 +; Ubuntu
Server Systems:
Hardware: Dell Servers; Software: Windows Server 2003; 2008; Windows SBS; Ubuntu; FreePBX; RHEL; CentOS
Enterprise Applications:
Microsoft Exchange 2007 – 2010; MS Active Directory; MS Outlook; MS Office; Blackberry BES Server
Enterprise Firewalls:
PFSense; Sonicwall;
Networking:
Cisco routers and Switches; Dell Powerconnect Switches
Virtualization:
VMware ESXi 4.0 – 5.0; Vmware vSphere; VMware Workstation
Programming Languages:
C/C++; VB.NET; C#; HTML 5; Javascript; Java; Perl; Bash Batch and VB Scripting, Power Shell Scripting
Servers
VOIP, IIS; Apache; CUPS; Print; Teamspeak; Gaming
Professional Experience
IT Service Assurance
FGL Sports Jan13 - Now
Scripting Services to monitor things
Setup of servers
Managing Servers
Monitoring Jobs via Robot Scheduler and Control M
Dealing with Emails
Managing Changes
IT Consulting
Kings IT Solutions Dec 07 – Jan 13
Supported Cortex Desktop and Workbench
Handled 20 - 30 Email and Phone Calls per day
Used Sales Force for creating tickets
Created and Maintained ESXi 4.0 – 4.1 servers
Setup VOIP server with IVR to handle 30 – 50 telephone lines with voice zmail and sent voice mail to email addresses
User bash script
Used Perl to create scripts
Programming with VB.net
Setup DNS entries for the multiple websites we provided service for
Setup email for customers on their home computers via RDP and other Remote Desktop Client such as Team Viewer.
Remotely Fixed customers Printers, Computers and any other electronics
Used tortoise SVN to co-ordinate changes with the other programmer
Setup ESXi Servers
Setup of PFSense, SonicWall and other types of firewalls for customers
Setup DNS servers and firewalls for multiple incoming Static IP addresses
Fixing and maintaining Printers everything from Laser to Dot matrix
Created the Network for the Imaging and Data Wiping Servers
Creation of data wiping server for the mass wiping of computers and hard drives.
Data wiping for Police and Bank computers
Imaging and deploying of Windows PCs
Repairing and Upgrading computers
Computer Quality Assurance Analysis
Dealt with large number of customers
Dealt with customers and large sums of cash and credit/debit cards
Sold Internet and Cable to customers over the phone
Technical Support Representative
Convergys – Cornwallis/Ottawa June 04 – Sept 07
Supervisor of 10 – 20 people
Worked on Tier 1 and 2 support
Supported customers with their phone issues
Supported computers with their operating systems and their Internet browsers
Supported computers with their email clients
Used Remedy to solve and ticket issues
3 awards in consecutive years for Customer support
Education / Professional Development
Networking and Internet Security
CDI College of Business, Technology and Health Care - Calgary, AB 2009
Student of the Month Award
Network +
Security +
Linux +
A +
Microsoft Active Directory
Microsoft Exchange Server
Implimenting and Administering Security in a Microsoft Windows 2003 Server Network
Designing Security for a Microsoft Windows 2003 Server Network
Microsoft Certificate course 70-290 Managing and maintaining a Windows 2003 server enviroment
Microsoft Certificate course 70-291 – Implementing, managing and maintaining a Windows 2003 server network infrastructure
Microsoft Certificate course 70-293 – Planing and maintaining a Windows 2003 server network infrastructure
Cisco CCNA
Information Technology – Programming Concentration
Nova Scotia Community College - Middleton, NS 2004
First Year Student Award/Graduate Award
Turbo Pascal
C
Solaris 8/9
VB 6.0
C++ Win32
C++ MFC
MS Access
Oracle 8/9i
JAVA
