Brandon Marquez

Brandon Marquez -(Whatsapp) ▪- ISA and Business Development Lead A Sportsman with experience in business development, strategic planning, project management, virtual admin work and operational support. Areas of Expertise Negotiation: Understanding the interests of both parties, reducing tensions and facilitating understanding Research: Applying, analysing and interpreting information derived from a diverse range of databases Expert Realtor Services (Full-Time) ISA and Business Development Lead August 2021 to April date 2021 ISA: Conducting Team Meetings and Daily Huddles; Provides feedback and coaching sessions to ISA’s; Managing Leads for Daily Outbound Dialing Business Development: Client Management; Conducts Business Problem Solving: Understanding client needs, incorporating stakeholder interests and proposing research driven or creative reviews for clients; Attends Negotiations with Prospect Clients; Coaching and Feedback sessions with Sales Representatives solutions to resolve legal and marketing problems Customer Service: attentiveness, relationship building and retention Administration: filing, correspondence with clients, answering inquiries, appointment scheduling Technologies: Word, Excel, PowerPoint, Canva, Slack, Trello, Hootsuite, Quickbooks, Xero, Survey Monkey, WordPress, Mail Chimp, Microsoft Project, Salesforce, Google calendaring, Dropbox, Calendly, Zoom, G Suite Dialpad, Basecamp, etc. Tertiary Education Bachelor of Science in Nursing (Undergrad) Invisible Technologies (Remote) Senior Operator and Quality Analyst April 2019 to August 2020 Provides feedback on process instructions to other agents, who upgrade the process based on that feedback. This feedback can be proactive from the operator seeing potential improvements, or reactive from the operator making an implicit mistake that can be avoided with clearer instructions. Scopes and creates processes for each task that will be operated by agents/operators. Operates tasks like scheduling, purchasing, travel arrangements, inbox managing, cold calling. Root Cause Analysis Employee Motivation Living the Coaching Environment Creating a Coaching Environment clients ▪ Manage filing systems, update records, and organize documentation ▪ Prepare and create PowerPoint presentations and materials as needed; research materials and sources for presentations Root Cause Analysis Trainer- April 2011 Failure Mode Effect Analysis- April 2011 Basic LEAN Six Sigma- April 2011 WNS Philippines Part In House Trainings HReasily (Contractual- Remote) Digital Sales Lead June 2018- May 2019 ▪ Contacting potential clients to establish rapport and arrange meetings. ▪ Planning and overseeing new marketing initiatives. Leadership Excellence Achievement Program ▪ Researching organizations and individuals to find new WNS Philippines opportunities. ▪ Increasing the value of current customers while -5 day workshop which includes self-awareness tools and attracting new ones. ▪ Finding and developing new markets and activities that enhance improving sales. leadership capabilities Lead Check IN WNS Philippines -New Leaders Training Program -Leading Others -Situational Leadership -Identify Team Roles -Enhance Decision Making Skills -Equip with Conflict Resolution Approach -Enhance Motivating Skills -Resource Planning -Basic Excel YLDP(Young Leader Development Program) WNS Philippines - Learned Personal excellence, people excellence (how to be good in an IJP) and process excellence(excel and professional business writing) ▪ Attending conferences, meetings, and industry events. ▪ Developing quotes and proposals for clients. ▪ Developing goals for the development team and business growth and ensuring they are met. ▪ Training personnel and helping team members develop their skills. HKT Technologies Team Leader March 2018 - May2018 ▪ Set clear team goals and KPIs ▪ Delegate tasks and set project deadlines ▪ Oversee day-to-day teams' operation and performance ▪ Do regular performance evaluation ▪ Create a health and motivating work environment and atmosphere ▪ Develop a well designed and motivating evaluation program ▪ Communicate with teams about their performance ▪ Monitor team performance and report on metrics ▪ Motivate team members ▪ Discover training needs and provide coaching ▪ Listen to team members’ feedback and resolve any issues or conflicts ▪ Plan and organize team building activities Sitel Philippines Coach/Team Leader August 2016 – February 2018 ▪ Set clear team goals and KPIs ▪ Delegate tasks and set project deadlines ▪ Oversee day-to-day teams' operation and performance ▪ Do regular performance evaluation ▪ Create a health and motivating work environment and atmosphere ▪ Develop a well designed and motivating evaluation program ▪ Communicate with teams about their performance TechMahindra Ltd. Team Leader March 2014 – August 2016 ▪ Set clear team goals and KPIs ▪ Delegate tasks and set project deadlines ▪ Oversee day-to-day teams' operation and performance ▪ Do regular performance evaluation ▪ Create a health and motivating work environment and atmosphere ▪ Develop a well designed and motivating evaluation program ▪ Communicate with teams about their performance ▪ Monitor team performance and report on metrics ▪ Motivate team members ▪ Discover training needs and provide coaching ▪ Listen to team members’ feedback and resolve any issues or conflicts ▪ Plan and organize team building activities Teleperformance Philippines Team Leader June 2013 – March 2014 ▪ Set clear team goals and KPIs ▪ Delegate tasks and set project deadlines ▪ Oversee day-to-day teams' operation and performance ▪ Do regular performance evaluation ▪ Create a health and motivating work environment and atmosphere ▪ Develop a well designed and motivating evaluation program ▪ Communicate with teams about their performance ▪ Monitor team performance and report on metrics ▪ Motivate team members ▪ Discover training needs and provide coaching ▪ Listen to team members’ feedback and resolve any issues or conflicts ▪ Plan and organize team building activities WNS Philippines Team Leader June 2011 – June 2013 ▪ Set clear team goals and KPIs ▪ Delegate tasks and set project deadlines ▪ Oversee day-to-day teams' operation and performance ▪ Do regular performance evaluation ▪ Create a health and motivating work environment and atmosphere ▪ Develop a well designed and motivating evaluation program ▪ Communicate with teams about their performance ▪ Monitor team performance and report on metrics ▪ Motivate team members ▪ Discover training needs and provide coaching ▪ Listen to team members’ feedback and resolve any issues or conflicts ▪ Plan and organize team building activities Awards & Recognition 2017- Top Coach of the Year (Sitel Philippines)