Brandon D. Celiz

Customer Service:

With 3 years of total experience as a Customer Service Representative, your project caught my eye because it is exactly like the responsibilities and challenges I provided to my clients and it is consistent with my professional principles and objectives.

I have experience working on projects comparable to yours with businesses like yours, thus I am well qualified to handle these:

✅ Manage large amounts of incoming phone calls and customer service inquiries;

✅Preparing, organising and storing information through software given;

✅Dealing with queries on the phone, chat and by email;

✅Well-rounded in utilizing Microsoft office such as (Word, Spreadsheet/Excel, Presentation);

✅Addressing customers’ concern to achieve satisfaction;

✅Build sustainable relationships and trust with customer accounts through open and interactive communication

✅Handle customer complaints, provide correlated solutions and alternatives within the time limits; follow up to ensure resolution

✅COMMUNICATION: Skype, Slack, Google Hangouts, RingCentral, and OpenPhone;

✅Familiarity with Zendesk, Salesforce, Hubspot, Avaya, , Google Drive,, Gmail, Google Suites, CSC, OUTLOOK, ZOHO, DYNAMICS 365, and RING CENTRAL, Pipedrive;

.✅Achieved and consistently exceeded revenue qouta through product and service promotion during routine calls.

✅Cultivated customer loyalty, promoted repeat customer and improved sales

Appointment Setter:

With 1 year of total experience as an Appointment Setter, your project caught my eye because it is exactly like the responsibilities and challenges I provided to my clients and it is consistent with my professional principles and objectives.

I have experience working on projects comparable to yours with businesses like yours, thus I am well qualified to handle these:

✅Field basic questions and concerns about the products and services;

✅Outstanding listening skills and attention to detail;

✅Excellent phone etiquette;

✅A professional and courteous disposition;

✅Persuasive and results-oriented;

✅Schedule consultations between the prospective client and a Sales Representative;

✅Attempt to contact prospective clients who you have been unable to contact;

✅Keep a detailed log of calls, including those which were not answered;

✅Proven experience as an appointment setter, sales representative, or similar will be advantageous;

✅Top-notch verbal, written, and interpersonal skills;

Informing the Manager of recurrent product-related complaints that warrant addressing;

✅Calling prospective clients using a list of phone numbers provided to you

✅Familiarizing with essential details of the products and services;