Brandon Ashton

CUSTOMER SERVICE ADMINISTRATIVE ASSISTANT Brandon Ashton [1087 Leslie St.] [Canada, Toronto, Ontario, M3C 0E3]- [-] OBJECTIVE: I am a dedicated Administrative Assistant and CSR Professional with a proven track record of excellence in Fortune 500 environments. Leveraging meticulous organization, empathetic communication, and a passion for corporate social responsibility. Seeking an opportunity to bring my exceptional skills to an industry leader where I can make an immediate impact and foster positive change. EXPERIENCE: ADMINISTRATIVE ASSISTANT *Global Innovations Corp, Anytown, USA* Employed: 2013 - 2018 - Orchestrated high-level executive support for the CEO and senior management, handling complex schedules, travel arrangements, and confidential correspondence with precision and discretion. - Managed office operations and implemented efficient systems, resulting in a 20% increase in productivity and a 15% reduction in operational costs. - Collaborated closely with cross-functional teams, coordinating meetings, preparing materials, and facilitating seamless communication, ensuring projects stayed on track and within budget. - Spearheaded the implementation of digital document management, reducing paper waste by 30% and enhancing data security. - Created and maintained internal and external databases, ensuring easy access to critical information and enabling rapid decision-making. CSR PROFESSIONAL *Social Impact Solu�ons, Anytown, USA* Employed: 2018 – 2022 - Developed and executed corporate social responsibility strategies, fostering community engagement and strengthening the company's reputation as a responsible global citizen. - Collaborated with key stakeholders to define, launch, and oversee impactful CSR initiatives, including volunteering programs, charitable giving, and sustainability efforts. - Improved CSR reporting and data analysis, resulting in the ability to demonstrate a 25% increase in social and environmental impact year-over-year. - Championed diversity and inclusion efforts, leading workshops and seminars that led to a 20% rise in employee engagement and satisfaction. - Worked closely with marketing teams to align CSR initiatives with branding and PR campaigns, creating a compelling and authentic brand image. SKILLS: ADMINISTRATIVE ASSISTANT - Executive Support - Office Management - Schedule Coordination - Data and Document Management - Meeting Facilitation - Budget Oversight - Cross-Functional Collaboration - Efficient Systems Implementation - Discretion and Confidentiality - Digital Transformation - Organizational Skills: Ability to manage and prioritize tasks efficiently - Communication: Excellent verbal and written communication skills - Time Management: Effective scheduling and time allocation - Attention to Detail: Accuracy in hand ling documents and data - Multitasking: Managing multiple tasks simultaneously - Tech Proficiency: Competence with office software and technology - Problem Solving: Resolving issues and making decisions - Confidentiality: Handling sensitive information discreetly - Customer Service: Assisting clients and colleagues professionally - Calendar Management: Scheduling meetings and appointments - Adaptability: Flexibility in a dynamic work environment - Team Collaboration: Working well with diverse teams - Research Skills: Gathering information for projects - File Management: Organizing and archiving documents - Prioritization: Identifying and managing urgent tasks - Project Coordination: Assisting in project management - Professional Etiquette: Maintaining a polished demeanour CSR PROFESSIONAL - CSR Strategy Development - Stakeholder Engagement - Impact Measurement - Diversity and Inclusion - Environmental Sustainability - Philanthropic Program Management - Employee Engagement - Community Relations - Brand Integration - Ethical Practices - Communication Skills: Effective verbal and written communication with customers. - Empathy: The ability to understand and empathize with customer concerns. - Problem-Solving: Resolving customer issues and providing solutions. - Patience: Handling difficult or upset customers with composure. - Active Listening: Paying close attention to customer needs. - Product Knowledge: Deep understanding of the company's products or services. - Time Management: Efficiently managing customer interactions. - Conflict Resolution: Handling disputes and conflicts diplomatically. - Technical Proficiency: Familiarity with CRM software and tools. - Adaptability: Flexibility to handle various customer situations. - Teamwork: Collaborating with colleagues to assist customers. - Cultural Sensitivity: Respecting diverse customer backgrounds. - Data Entry and Documentation: Accurate record-keeping. - Conflict Prevention: Anticipating and preventing customer issues. - Feedback Handling: Receiving and utilizing customer feedback. - KPI Awareness: Understanding and meeting key performance indicators. EDUCATION: *Bachelor of Business Administration (BBA)* *Prestigious University, Anytown, USA* *Graduation year 2012* PROFESSIONAL MEMBERSHIPS: - Member, National Association of Administrative Professionals (NAAP) - Member, Corporate Social Responsibility Network (CSRN) REFERENCES: • Jason Clarke CEO of Clarkes Media-- • Michael Duncan Senior Systems Engineer & Architect-