Brandie Willeby

Brandie Willeby Odessa, TX Professional Summary Reliable and detail-oriented remote professional with experience in customer service, content preparation, and digital collaboration. Skilled at supporting clients with clear communication, accuracy, and professionalism. Adept at multitasking, problem-solving, and using digital tools to ensure projects are completed efficiently and on time. Eager to deliver high-quality work that meets client goals and exceeds expectations. Key Skills • Remote Collaboration & Communication (Zoom, Slack, Email, Chat) • Customer Service & Support • Academic & Technical Writing | APA Style | Reviews • SEO Basics & Google Analytics • Microsoft Office Suite & Google Workspace • Data Entry & Documentation Accuracy • Research & Content Preparation • Time Management & Multitasking • Problem Solving & Critical Thinking • Patience and Professionalism under Pressure Professional Experience Stay-at-Home Parent & Homeschool Educator – Odessa, TX 2013 – Present • Managed scheduling, communication, and digital learning resources for multiple students. • Researched, prepared, and shared educational content using Microsoft Office and online platforms. • Resolved technical issues to ensure uninterrupted access to online learning systems. • Practiced clear communication, adaptability, and patience to support learners’ progress. Manager & Skating Carhop – Sonic Drive-In – Odessa, TX 2007 – 2013 • Delivered high-quality customer service and handled inquiries with professionalism and empathy. • Trained and supervised a team of 10–12 employees to maintain service standards. • Ensured accurate order processing and adherence to company policies. Medical Records File Prepper – Micro Information Services – Odessa, TX 2001 – 2003 • Prepared and digitized confidential records with 99% accuracy. • Responded to client and staff inquiries, providing timely and accurate information. • Maintained compliance with HIPAA and privacy standards. Education & Certifications • Google Cybersecurity Professional Certificate – Merit America (2025) • Computer Hardware Basics – Cisco (2025) • Generative AI Fundamentals – Databricks (2024) • Networking Technology – Bryant & Stratton College (Expected 2026) Technical Proficiency Microsoft Office (Word, Excel, Outlook) | Google Workspace | Zoom | Data Entry | Email & Chat Systems | Windows OS | Reliable Hard-Wired Internet Connection | SEO Basics | Google Analytics | VideoScribe