Brandi Pletcher

BRANDI PLETCHER PROFESSIONAL SUMMARY Experienced self-starter with over twenty years of experience working in fast-paced goal oriented environment. Expert ability to educate and empower employees while resolving complex issues. Skilled communicator who can effectively manage working remotely. PROFESSIONAL EXPERIENCE Current Community Church of Richmond Administrative Office Manager (Part Time) Richmond, IL. Manage the daily operations for the Community church of Richmond. Support the pastor and congregation on all tasks of running the church. Key Holder Drafting correspondence Preparing weekly bulletins, liturgists guides, calendars, prayer lists, and other various documents needed Answering all incoming email and calls Greeting clients Running errands Setting up weekly calendar and posting Coordinating and producing all fund raising event materials Bulk mailings Contacting vendors Setting up meetings 2012 to Current Envision Group Round Lake, IL. Virtual Executive Assistant/Virtual Help Desk -Legal/Transcriptionist Virtual Executive Assistant Transcription-quick turnaround time and confidential Virtual learning and utilization of new and different software packages Dedicated 1-800 help desk support M-F supporting attorneys and courts with e-filing through CourtFileNow and EFSP for (2 years) Baxter Home Dialysis Nurse Help Desk - (5 years) Typist Customer Support Specialist 2005 to Current TNS Virtual Typist/Customer Support – Contracted Employee Lake Zurich, IL. Virtual Independent contractor typist and proofreading confidential company surveys. Data entry with typing speeds in excess of 80 words per minute. Velocify Virtual customer support. This is calling on an outbound only line customer service position calling to set up customers with webinars and/or following up with customers who attended webinars. 2004 to 2010 Property Manager LILAC APARTMENTS Fox Lake, IL. Manage a team of five people. Responsible for the direct operations of a 105 unit tax credit apartment complex for adults 55 years and older. Lead a team of 5 ensuring they were trained and equipped to handle HUD compliance Human Resources Hired, evaluated and maintained contracted employees and contracts on all maintenance Accounts Payable Accounts Prepared and processed payroll for all employees. Distributed and prepared all W2’s, 1099’s for all contractors and employees. Lead and maintained all Tax Credit Audits for physical inspections and resident files through the Illinois Housing Authority. Leased and maintained 99% occupancy consistently Adhered to and co-created operating budget with the owners. Created and distributed monthly financials to the owners. Tracked financials relating to the operating budget Managed all deposits and financials and reported weekly and monthly to the owners. Authored and implemented Move-in/Move-out packet for residents Created a Tenant selection plan, and employee policy and handbook. Automated the Office Created and distributed professional newsletters, all marketing materials. Authored inter-office documents such as: move out forms, tour forms Implemented employee documents Streamlined expenses costs by establishing a new insurance company for our building, negotiating and obtaining new vendors with quality services at lower prices, renegotiating phone services, self creating and printing marketing and newsletters on site. Sales Lead monthly resident meetings All marketing Reception work 2001 to 2004 LIBERTYVILLE CHIROPRACTIC Libertyville, IL. Office Manager/Insurance Biller/Chiropractic Assistant Successfully revamped the collections process along with increasing collection rates up to 90% more effectively creating increased profitability for the practice. Implemented an employee handbook and policy to help ensure HIPPA compliance and increase employee accountability. Leading a team of ten people including three doctors Day to day operations and upholding HIPPA compliance Medical Insurance billing Accounts Receivable/Accounts Payable Human resources Reconciliation of Accounts Designed and introduced employee policy and handbook into the practice. Endorsed stricter collection procedures resulting in more efficient and timely payments on outstanding invoices. Created and distributed professional newsletters and all marketing materials Increased overall cash flow for the practice by attending HJ Ross seminars for insurance billing. Sales of Ortho Molecular and Metagenics Products direct to patient. Up-selling and advising of additional products. Office duties: Reception, collections, sales, bookkeeping, daily bank deposits 1997 to 2001 below Verizon Wireless Multiple Locations Executive Administrative Assistant (C Suite) Schaumburg, IL. Executive Level administrative professional working in a fast-paced environment demanding strong organizations, technical and interpersonal skills. Office Management Assist the sales operation team consisting of 20 people including the Director of Sales Operations Met deadlines for payroll, accounts payable, and various tasks Involved in training other administrative assistants in various programs such as RDM, AP1, mail merges, and various general help such as excel reporting. Executive Assistant to Directors of Network Operations St. Louis Mo. Set up all appointments, meetings, events, etc. for network operations. Drafting correspondence and preparing a variety of documents for the network operations team of 3 Managers and 25 field engineers. Office management Meet deadlines 100 percent of the time for payroll and accounts payable cut off dates. Coordinate market participation in customer hosting events and year-end parties. Created marketing materials Executive Assistant to V.P. Sales/Marketing St. Louis Mo. Coordinating all appointments, meetings, events, etc. for the V.P. Drafting correspondence and preparing sensitive documents for V.P. signatures. Prepare Power Point presentations and Excel reports. Design handouts, flyers, banners, signage and other printed materials for meetings and events. Provide office management Accounts payable, invoices Coordinate market participation in customer hosting events Help support the entire Sales and Marketing team of 75 Meet deadlines 100 percent of the time for payroll and accounts payable cut off dates. Created marketing materials Accepted additional responsibilities during Marketing Assistant's leave of absence. Provide administrative support for 4 local Marketing Managers. EDUCATION 1990 to 1991 College of Lake County Vocational Grayslake, IL. Data Processing & Computer Programming PROFESSIONAL DEVELOPMENT 2004 to 2010 Spectrum Seminars Chicago, IL. Tax Credit Compliance Training for five years straight 2000 to 2003 HJ Ross Seminars Insurance Billing and HIPAA training for three consecutive years Chicago, IL.