Bramaleshwar P

Bramaleshwar Parigi Email-Phone: - /- Objective Seeking excellence in the chosen professional field by using my abilities and skills for effectively delivering the services that helps in the growth of the organization and expand my horizon of knowledge. Professional Summary Worked as a Sr. Claims Associate in a contractual role for the Client Optum Global Solutions, under Technosoft Global Solutions LLP Hyderabad from Sep-2020 to Feb-2021. Worked as Claims Associate in a contractual role for the Client Optum Global Solutions, Hyderabad under Artech Info systems from June-2018 to Dec-2018. Worked as a Consultant with Sutherland Global Solutions from Aug-2016 to Sep-2017. Worked as a Sr Customer Care Executive in Tata Business Support Services from Nov 2013 to November 2015. Responsibilities Worked for prime plan change process, Analyzing the request received via email Processing plan changes with required documents within TAT with 100% quality Installing overall employer contract loading: plan, rates, Enrollments and requested changes in system as per guidelines and SOP Auditing contract loads for adherence to quality measures and reporting standards Structure building and auditing the cases prior sending the confirmation of plan change Communicating effectively & seek additional information from internal partners & clients (Renewal Account Executives, Health Plans, Agents, Financial Underwriters & Specialty Underwriters) to clarify discrepancies and/or gather missing information Implement strong analytical skills to complete the request in a quick and fancy way Test/confirm contract installations/implementations are performing effectively post-implementation Create rates & enrollment report & share the final copy to the requestor & agents. Update relevant tracking systems with issues, workarounds and resolution information. Provide Service Request assistance for end users like Password Resets, Microsoft office assistance etc. Record, classify and track new Incidents and service requests, and moving them into the correct resolver groups. Ensure all incidents/service request are processed within the customer SLA for resolution and response time. Building an IBAAG document accurately using Attachments and uploading it to the site. Active interaction with team in facing new challenges in building any new scenarios and sharing knowledge within team in heading up such instances. Strictly adhere of following process updates day to day and keeping all the efforts, which can be done to build a case with 100% accuracy. Adhered to all instructions within the process for a green numbers in quality, Production and supported my team as well in meeting a good numbers always. Preparation of menus throughout Asian continents like UK, Australia, North America, South America, Newziland, Pakistan and India. Achieving the accurate quality parameters. Maintaining the process data to improve the business ratio within the clients. Skills to fix Level 1 issues related to Desktop and Cisco Voice. Adhering the daily and weekly briefings conducted by Management for the business enhance and process requirement. Raising the technical issue tickets and resolving on first time resolution on high priority. Following the business development antiquities. Resolving complaints of customers. Coordination with appropriate departments for resolving the concerns, queries and issue of the customer. Promptly resolving web queries, web requests and replying to emails of customers. Effectively handling escalation calls and resolving the technical issue tickets on priority basis. Supporting my team in the absence of my Team Leader. Technical Skills • PGDCA : Course • Office Packages : Microsoft Office, Tally • Operating systems : Windows 95, XP, 98, 2007 and 2010. • Typing : 45wpm Strengths Strong positive attitude, quick adaptability with work. Planning and implementing the company target. Time Management and Multi-Tasking. Flexible in learning and implementing. Academic Qualification B.Ed (Mathematics/Physical Science) from Malla Reddy Collage of Education Miyapur affiliated by Osmania University B.Sc. (MPC) from New Govt. Degree College affiliated by Osmania University. Intermediate from Govt. Junior College Patancheru. S.S.C from Z.P.H School RC Puram. Personal Details • Name : P. Bramaleshwar • Father’s Name : Komrelli (Late) • Date of Birth :- • Sex : Male • Address : H. No 11-28, S.N Colony RC Puram, BHEL, Hyderabad TS • Marital Status : Single • Languages Known : English, Hindi and Telugu • Nationality : Indian Declaration: In view of the above, I request you to be enough to give an opportunity to serve your esteemed Organization and I hereby declare that the information furnished by me is true and correct to the best of my knowledge and belief. Date: Place: Hyderabad(P.BRAMALESHWAR)