Brahminder Singh

BRAHMINDER SINGH # 217, Sector 45-A, Chandigarh, UT-160047 : -,-:-Pref. Location: Chandigarh / Punjab / Delhi / NCR, Bangalore ISO 27001: Lead Auditor, ITIL & MCSE CERTIFIED PROFESSIONAL Seeking challenging assignments across the domain of Information Security Management Systems PROFILE  Qualified ISO 27001 Lead Auditor, Microsoft Certified System Engineer with excellent understanding of Security Controls of ISMS, Implementation, operation, support and maintenance of the Information Security Management System, vulnerability configuration & maintenance of diverse Systems and Network.  11 Year 2 Month plus of experience as Information Security and IT management having functional experience of handling Compliances, Audits, Risk Management, Governance, Implementation, of operations, ensuring uninterrupted operations  Conceptually strong with a pioneering and logical approach to the work with an eye for detail, good communication skills, and verbal as well as written coupled with exceptional presentation skills with the ability to perform above expectation.  Self motivated, hard working & consistent with a high degree of flexibility, creativity, resourcefulness, commitment & optimism; can work in demanding time schedule to meet goal oriented dead lines. Core Competencies: Implementation of security controls  Goverance of implied controlled  Compliance and reporting, Process reviews, Audit Plans  Network Monitoring  Server configuration  vulnerability  Physical network maintenance and upgrades  Process Understanding  Risk Assessment TECHNICAL PROFICIENCY Operating System: Internet Protocols: Applications: Server 2003, Server 2008, Windows 7/8/10, Linux Basics TCP/IP, DHCP, IPv6, LAN/WAN security MS-Office, Basic SQL, Drishti, HPSM, Nice, Citrix Platform Professional Certifications: √ √ √ ISO 27001 Lead Auditor, May 2019 ITIL , October 2018 MCSE (Microsoft Certified Systems Engineer), November 2009 PROFESSIONAL EXPERIENCE ALTEN Calsoft Labs, Mohali Process – Reliance JIO Information Security Manager June 2019 till date  Controlling compliances of BPO operations. Scope – Various functions (IT, HR, Physical Security, Training, Administration, WFM, BCP) operational risk, internal audit, business process reviews etc  Understanding of compliance and operational risks along with performing internal control testing, develop internal audit plans, and provide internal audit services.  Participate in process walkthroughs, document process flowcharts, identify key risks & mitigation controls, perform design & operational effectiveness testing and formulate observations / key findings.  Leads the preparation and the implementation of necessary local information security policies, standards, procedures and guidelines, in conjunction with the Group Information Assurance to get appropriate approvals and feedback.  Provide guidance and share knowledge with team members PAN India and participate in performing procedures especially focusing on complex, judgmental and/or specialized issues.  Manages and leads the and operation of related compliance monitoring and improvement activities to ensure compliance both with internal security policies etc  Draft audit observations with clear details regarding what went wrong, root cause, impact and proposed action plans for remediation  Providing suitable information security awareness, training and educational activities to the staff to comply with security policies.  Information Security Management System Management, Audits and Implementation Documentation, Policy, Creation/Review, Interaction with Auditors  Conduction Audit review meetings with stakeholders, audit assessments, Compliance check and reporting on regular basis.  Follow-up for implementation of actions committed on internal audit. Responsible for Internal Audit of all location PAN india  Reviewing of internal controls & periodical audit of various functions of the organization, Teleperformance, Mohali Process – Reliance JIO IT – Technical shift Manager March 2016 till May 2019  Managing call center IT operations for more than 500 Systems. Handling Team size of 10 engineers.  Responsible for effective implementation of the process incident management and carries out the respective reporting procedure.  Represent the first stage of esclations for the incidents.  Monitor the incidents to ensure that Service level agreement are achieved.  Participate and drive high severity incidents and run bridge calls.  Expertise as an IM Manager for end to end management activities for all major S1, S2 incidents.  Rapid awareness and esclations of S1, S2 incidents to the internal management to make them aware of significant impact of their respective applications.  Adept in building strong relationships with IT staff, customers, vendors and third party contractors.  Streamlined Information Technology department by separating support tasks and implementing best practices.  Oversee the evaluation, deployment and administration of all Information Technology software, hardware, database and network systems within the corporation.  Responsible for communicating with operations Duty manager, resolver groups and management contacts.  Determine all IT policies and procedures with oversight for administration of user permissions, security levels and technical accountability.  Oversee all systems administration, server monitoring, storage, backup / recovery, data migration and IP phone system with goal of 100% uptime for business continuity.  Recruit, train and mentor all IT staff members, developing teams and leaders to ensure that business value is maximized and IT goals are achieved.  Plan and design IT systems architecture, operating platform and network systems infrastructure.  Manage development and implementation network infrastructure engineering including network server system, WAN, LAN.  Provide oversight for IT operations, support desk, service calls and escalated problem resolution, as per SLA.  Asset management / Inventory management  Maintain Active directory accounts and group policies in server 2008 SERENDIPITY INFOLABS PVT. LTD, Chandigarh (TAXI FOR SURE) Sr. System Administrator Nov 2014 Till March 2016  Managinng call center network, IT Operations, Server Management.  Knowledge of working on Avaya, Cisco phones Voip.  Hands on experience on Firewalls, Switches, MPLS, Servers, PRI Lines, Hyper-V, Web based applications used in call centers scenarios.  Cyberoam Firewall administration for Data Security(DLO)  AD administration, attendance system management system, Microsoft license compliance  UPS administration and maintenance  Asset management / Inventory management  Installing, Managing & Troubleshooting Windows 10, 8, window vista, Server 2003, 2008 LAN & WAN.  Maintain Active directory accounts and group policies in server 2008  Providing support to project site  Addressing performance bottlenecks & ensuring maximum network uptime .  Handled Installation, Maintenance and troubleshooting of complex hardware and software and upgrades to ensure work is performed as per the company policy.  Installed software, patching, upgrading and maintenance of operating system, server hardware components as per requirement  Remotely maintaining locations connected through VPN.  Suggesting improvements in the operations and processes to make the system foolproof.  Providing technical support across the organization  Hands on experience with implementation/configuration/administration of enterprise system monitoring tools  Manager, Managing Man Power, Office Management, Communication with Vendor. Co-ordination with Customer and Line Managers.  Improved business processes, customer service, facilitate marketing, easily backup and restore membership & financial data.  Create Authorization Roll.  Controlling of Authorization.  CCTV Surveillance  Vendor Management PADAM MOTORS PVT. LTD, Chandigarh EDP Manager May 2011 till Nov 2014  Installing, Managing & Troubleshooting Windows XP, Vista, window 2007, Server 2003, 2008 LAN & WAN.  Maintain Active directory accounts and group policies in server 2008  Handled Installation, Maintenance and troubleshooting of complex hardware and software and upgrades to ensure work is performed as per the company policy.  Installed software, patching, upgrading and maintenance of operating system, server hardware components as per requirement.  Coordinated and monitored troubleshooting to isolate and diagnose common system problems: document system events to ensure continuous functioning. Recommend course of action and implement as approved.  Manager, Managing Man Power, Office Management, Communication with Vendor. Co-ordination with Customer and Line Managers.  Improved business processes, customer service, facilitate marketing, easily backup and restore membership & financial data.  Operated efficiently and effectively, thereby improving staff and membership perceptions ULTIMATE AUTOMOBILES, Chandigarh EDP Executive Jan. 2010 till May 2011  Responsible for web services administration, supervision of backup and disaster recovery operations.  Handled Installation, Maintenance and troubleshooting of complex hardware and software and upgrades to ensure work is performed as per the company policy.  Installing, Managing and Troubleshooting Windows XP, Vista, window 2007, LAN and WAN.  Installed software, patching, upgrading and maintenance of operating system, server hardware components as per requirement.  Created and implemented recommendations to improve scalability and performance; performed system Startups and shutdowns. EDUCATIONAL CREDENTIALS M.Sc. (Computer Science) 2010, Kurukshetra University PGDCA, 2009  Kurukshetra University “A” Level,  DOEACC - 9 Exams Cleared “O” Level, 2007  DOEACC B.Com. 2008  Punjab University Senior Secondary (Commerce), 2004  S.G.G.S. Public School (C.B.S.E) Matriculation, 2002  Stepping Stones School (C.B.S.E) PROFESSIONAL TRAINING Organization: Position: Duration: Description: DELL Technical Support Associate 2 months (Jan. – Feb. 2009) Received training on the methods of providing technical support to customer, liaison with the customer, resolve inquiries / complaints, on-site troubleshooting of computer hardware / software and technique of managing high volume of workload within a deadline. EXTRA CURRICULAR ACHIEVEMENTS    Merit Certificate in Sports Participated in Bournvita Quiz Contest (1999) Participated in Dainik Bhaskar Competition Date of Birth: Languages: Hobbies: References: 30th Aug. 1986 English, Hindi, Punjabi Surfing on net for, Driving, listening to music & interacting with people Available on Request