Brad Bvirakare

Brad Bvirakare Warsaw, Warsaw-- Summary Technical Support Agent looking to transition into a Service Desk Specialist role. With a strong customer focus, experience in request and incident management, and excellent communication skills, I am eager to provide first-level IT support and resolve technical issues. My ability to diagnose software and hardware problems, combined with my proactive approach to learning, makes me a great fit for this role. Experience Diebold Nixdorf October 2023 to November 2024 Technical Support Specialist Warsaw Provided technical support via ITSM tools, resolving user issues promptly. Managed incidents and changes, ensuring smooth operations of IT services. Collaborated with internal teams and vendors to resolve infrastructure issues. Utilized ticketing systems to monitor and prioritize customer issues. Provided detailed explanations of complex technical problems in easy-to-understand language, improving client comprehension and issue resolution. Demonstrated outstanding technical troubleshooting skills, identifying problems promptly and precisely. Provided remote IT services support to international teams, responding quickly to incidents with clear resolutions. Teleperformance January 2023 to October 2023 Customer Service Representative Warsaw Delivered first-line customer support for product-related issues. Managed requests and incidents using ERP systems to track progress. Enhanced communication and problem-solving skills through frequent client interaction. Skills Maximised customer satisfaction by resolving service issues promptly. Performed well at quality assurance evaluations by continuously actioning performance feedback to drive personal improvement. Skills Fluent in English Ability to build and maintain relationships with clients Request and Incident Management ITSM Tools Problem Solving Customer Service Hardware & Software Troubleshooting Education Vistula University Diploma of Higher Education: Computer Engineering Warsaw Languages English: Proficient C2 2026